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Einzelhandel
41
Retail trade
41
Confidence
40
Vertrauen
40
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
32
Konsumentenverhalten
32
Lieferantenmanagement
27
Supplier relationship management
27
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
19
Kundenzufriedenheit
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Großbritannien
12
Taiwan
12
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trust
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Service industry
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Online-Handel
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customer satisfaction
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B-to-B-Marketing
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Unternehmenserfolg
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Brand management
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Electronic Banking
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Electronic banking
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Alexander, Nicholas
3
Broadbridge, Adelina M.
2
Kandampully, Jay
2
Nätti, Satu
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Owens, Martin
2
Palmer, Mark
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Wang, Stephen W.
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Ahmed, Sohel
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Aimin, Wang
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Archer-Brown, Chris
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Ashok, Mona
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Bang, Nguyen
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Barra, Cristobal
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Barrutia, José M.
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Barua, Zapan
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Berthiaume, Bilitis
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Chang, Hsin Hsin
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
911
Journal of retailing and consumer services
848
International journal of production economics
660
Journal of business research : JBR
627
European journal of operational research : EJOR
432
International journal of production research
399
Journal of retailing
371
The journal of business & industrial marketing
356
SpringerLink / Bücher
301
The international review of retail, distribution and consumer research
265
International journal of retail & distribution management
258
Management science : journal of the Institute for Operations Research and the Management Sciences
252
NBER working paper series
199
Working paper / National Bureau of Economic Research, Inc.
189
Journal of economic behavior & organization : JEBO
183
CESifo working papers
180
Journal of purchasing and supply management
174
Discussion paper series / IZA
171
Discussion paper / Centre for Economic Policy Research
166
Transportation research / E : an international journal
166
NBER Working Paper
161
Production and operations management : an international journal of the Production and Operations Management Society
160
International Journal of Retail & Distribution Management
152
Journal of business ethics : JOBE
143
Journal of business-to-business marketing
142
Manufacturing & service operations management : M & SOM
139
Gabler Edition Wissenschaft
137
Working paper
136
Omega : the international journal of management science
133
International journal of procurement management
120
Journal of marketing
120
Journal of operations management
120
Europäische Hochschulschriften / 5
116
Journal of the Academy of Marketing Science
112
International journal of retail and distribution management
106
IZA Discussion Paper
100
Journal of marketing channels : ... distribution systems, strategy, and management
99
European journal of marketing : EJM
96
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
95
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ECONIS (ZBW)
110
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1
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
2
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
3
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
4
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
Saved in:
5
Multi-channel store image and the effects on purchase intention
Chen, Ja-shen
;
Ching, Russell K. H.
;
Tsou, Hung Tai
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1215-1203
Persistent link: https://www.econbiz.de/10003914861
Saved in:
6
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
7
Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
8
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
9
The relationship between network structure and international channel performance : a moderating effect of e-business activity
Chang, Hsin Hsin
;
Wang, I. Chen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 255-274
Persistent link: https://www.econbiz.de/10003733156
Saved in:
10
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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