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Dienstleistungsqualität
294
Service quality
294
Dienstleistungssektor
270
Service industry
270
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
127
Kundenzufriedenheit
127
Beziehungsmarketing
118
Relationship marketing
118
Innovation
60
Innovation management
49
Innovationsmanagement
49
USA
48
United States
48
Services
43
Dienstleistung
42
Taiwan
37
Spain
36
Spanien
36
Emotion
31
Großbritannien
31
United Kingdom
31
Brand management
26
Markenführung
26
Performance measurement
25
Performance-Messung
25
E-commerce
23
Electronic Commerce
23
Online retailing
23
Online-Handel
23
Customer integration
22
KMU
22
Kundenintegration
22
Productivity
22
Produktivität
22
SME
22
Brand image
21
Confidence
21
Customer service
21
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Collection of articles of several authors
22
Sammelwerk
22
Case study
6
Fallstudie
6
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4
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4
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Williams, Colin C.
9
Altinay, Levent
6
Ribeiro Soriano, Domingo
5
Kandampully, Jay
4
Lee, Sang M.
4
Mas-Verdu, Francisco
4
Pla-Barber, José
4
Rayburn, Steven W.
4
Arici, Hasan Evrim
3
Back, Ki-Joon
3
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gallouj, Fai͏̈z
3
Ha, Sejin
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Kraus, Sascha
3
Lin, Wen-bao
3
Lings, Ian
3
Malhotra, Neeru
3
Nicholson, Michael
3
Peris-Ortiz, Marta
3
Philippe, Jean
3
Ritala, Paavo
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Stare, Metka
3
Ström, Patrik
3
Toivonen, Marja
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wirtz, Jochen
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
11,676
NBER working paper series
4,317
Journal of business research : JBR
2,524
The American economic review
2,468
Discussion paper / Centre for Economic Policy Research
2,101
Discussion paper series / IZA
2,083
Journal of retailing and consumer services
2,081
NBER Working Paper
1,888
American journal of agricultural economics
1,627
The review of economics and statistics
1,479
The journal of finance : the journal of the American Finance Association
1,460
Working paper
1,421
The review of financial studies
1,384
Applied economics
1,378
International journal of hospitality management
1,213
Economics letters
1,043
CESifo working papers
997
IZA Discussion Papers
993
Economic review
933
Journal of banking & finance
923
SpringerLink / Bücher
916
Southern economic journal
905
Economic inquiry : journal of the Western Economic Association International
900
Finance and economics discussion series
891
Monthly labor review : MLR
876
National tax journal
856
Journal of financial economics
854
International journal of consumer studies
822
Journal of financial and quantitative analysis : JFQA
815
Technological forecasting & social change : an international journal
815
The journal of futures markets
797
Journal of human resources : JHR
794
Journal of money, credit and banking : JMCB
765
Psychology & marketing
759
European journal of operational research : EJOR
749
Journal of political economy
725
Management science : journal of the Institute for Operations Research and the Management Sciences
721
Journal of business ethics : JOBE
717
The journal of economic perspectives : EP ; a journal of the American Economic Association
711
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ECONIS (ZBW)
708
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1
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708
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
3
Please smile, the CCTV is running!
Liu, Tsung-chi
;
Cheng, Cheng-Feng
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1075-1092
Persistent link: https://www.econbiz.de/10009154414
Saved in:
4
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
7
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
8
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
9
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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