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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Hotel industry
69
Hotellerie
69
Consumer behaviour
64
Konsumentenverhalten
64
Performance measurement
48
Performance-Messung
48
Taiwan
40
Dienstleistungssektor
39
Service industry
39
Spain
25
Spanien
25
Arbeitszufriedenheit
19
Job satisfaction
19
Innovation management
18
Innovationsmanagement
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Dienstleistung
17
Kundenservice
17
Services
17
service quality
17
Gesundheitsversorgung
15
Großbritannien
15
Health care
15
Hospital
15
Krankenhaus
15
Quality management
15
Qualitätsmanagement
15
United Kingdom
15
E-commerce
13
Electronic Commerce
13
Tourism industry
13
Tourismuswirtschaft
13
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Undetermined
107
Free
3
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Article
366
Book / Working Paper
8
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Article in journal
374
Aufsatz in Zeitschrift
374
Collection of articles of several authors
8
Sammelwerk
8
Case study
5
Fallstudie
5
Conference proceedings
2
Konferenzschrift
2
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Language
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English
374
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Karatepe, Osman M.
4
Altinay, Levent
3
Chao, Pei
3
Chiu, Yung-ho
3
Huang, Chin Wei
3
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Assaf, A. Georges
2
Backhouse, Chris J.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Ganz, Walter
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gomes, Carlos Francisco
2
Henseler, Jörg
2
Jaaron, Ayham A. M.
2
Joo, Seong-Jong
2
Jung, Hyo Sun
2
Kilic, Hasan
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Soo Y.
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Lin, Chin-tsai
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
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The service industries journal
International journal of hospitality management
1,254
Ekonomski pregled
472
International journal of contemporary hospitality management
451
Tourism management : research, policies, practice
385
Journal of business research : JBR
379
Journal of retailing and consumer services
358
Journal of hospitality marketing & management
291
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
286
The journal of services marketing
220
International journal of production research
217
NBER working paper series
217
Working paper / National Bureau of Economic Research, Inc.
215
International journal of productivity and quality management : IJPQM
209
Journal of travel and tourism marketing
207
NBER Working Paper
193
Economic research
188
Ekonomija : časopis za ekonomsku teoriju i politiku
183
Tourism economics : the business and finance of tourism and recreation
183
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
181
International journal of production economics
178
Auditing : a journal of practice & theory
176
Journal of air transport management
167
International journal of quality & reliability management
161
The TQM journal : the international review of organizational improvement
160
SpringerLink / Bücher
153
The international journal of productivity and performance management : IJPPM
153
Cogent business & management
150
Services marketing quarterly
148
International journal of services and operations management
144
Benchmarking : an international journal ; BIJ
136
Service business
136
Total quality management & business excellence
136
Privredna kretanja i ekonomska politika
134
The accounting review : a publication of the American Accounting Association
134
International journal of quality and service sciences
131
Journal of Services Marketing
131
Public performance & management review
125
Tourism management perspectives : TMP
125
Health care management review : HCM review
118
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ECONIS (ZBW)
374
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1
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374
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1
Different ways of measuring performance in the service industries : application in Spanish small and medium-sized hotels
Montoro-Sánchez, Maria Angeles
;
Mas-Verdu, Francisco
; …
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 27-36
Persistent link: https://www.econbiz.de/10003732930
Saved in:
2
Configutation of innovation and performance in the service industry : evidence from the Taiwanese hotel industry
Tseng, Chun-yao
;
Kuo, Hui-yueh
;
Chou, Shou-shiung
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1015-1028
Persistent link: https://www.econbiz.de/10003793052
Saved in:
3
An efficiency and effectiveness model for international tourist hotels in Taiwan
Hsieh, Ling-feng
;
Wang, Li-hsin
;
Huang, Yi-chen
;
Chen, Angel
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2183-2199
Persistent link: https://www.econbiz.de/10008809593
Saved in:
4
An integrated solution for benchmarking using DEA, gray entropy, and Borda count
Wu, Wei-wen
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 321-335
Persistent link: https://www.econbiz.de/10009427668
Saved in:
5
Assessment of technology gaps of tourist hotels in productive and service processes
Lin, Chen-hsien
;
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2329-2342
Persistent link: https://www.econbiz.de/10009620160
Saved in:
6
Ecommerce and hotel performance : three-stage DEA analysis
Shang, Jui-Kou
;
Hung, Wei-Ting
;
Lo, Chang-Fang
;
Wang, …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 529-540
Persistent link: https://www.econbiz.de/10003751925
Saved in:
7
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
8
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
9
The status of the small hotel firm
Morrison, Alison
;
Conway, Fiona
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 47-58
Persistent link: https://www.econbiz.de/10003454658
Saved in:
10
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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