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A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen - In: The service industries journal 28 (2008) 1/2, pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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E-customer service capability and value creation
Eng, Teck Yong - In: The service industries journal 28 (2008) 9/10, pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
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The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor - In: The service industries journal 29 (2009) 1/2, pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
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Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael; Montaner, Teresa; Pina, Jose M. - In: The service industries journal 30 (2010) 7/8, pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
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Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre; Szmigin, Isabelle - In: The service industries journal 27 (2007) 3/4, pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
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Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang; Lin, Chieh-peng; Lien, Gin-yen - In: The service industries journal 31 (2011) 7/8, pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
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An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten; Kuijlen, Ton; Sijtsma, Klaas - In: The service industries journal 32 (2012) 13, pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne; Philippe, Jean - In: The service industries journal 33 (2013) 6, pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187