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~isPartOf:"The service industries journal"
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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
64
Kundenzufriedenheit
64
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
E-commerce
13
Electronic Commerce
13
Internet marketing
13
Kundenwert
13
Lieferantenmanagement
13
Online-Marketing
13
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13
customer satisfaction
13
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12
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12
Service industry
12
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11
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9
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The service industries journal
SpringerLink / Bücher
1,935
Journal of business research : JBR
707
Journal of retailing and consumer services
621
Springer eBook Collection / Business and Economics
449
Gabler Edition Wissenschaft
445
Industrial marketing management : the international journal for industrial and high-tech firms
436
Springer eBook Collection
396
Europäische Hochschulschriften / 5
302
International journal of hospitality management
288
Research
281
The journal of services marketing
237
Telecommunications policy : the international journal of digital economy, data sciences and new media
231
Lehrbuch
225
The journal of business & industrial marketing
198
Journal of strategic marketing
178
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
148
Journal of marketing
134
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
128
Journal of hospitality marketing & management
126
Gabler Research
124
Tourism management : research, policies, practice
122
Technological forecasting & social change : an international journal
121
Asia Pacific journal of marketing and logistics
118
Journal of service research : JSR
118
essentials
116
The journal of product & brand management
115
Psychology & marketing
114
Journal of retailing
112
Marketing intelligence & planning
112
Cogent business & management
108
NBER working paper series
108
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
107
Journal of service management
107
International journal of business information systems : IJBIS
106
The journal of brand management : an international journal
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of marketing : EJM
104
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ECONIS (ZBW)
195
USB Cologne (EcoSocSci)
1
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1
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196
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1
Assessing gender differences in "quick response" code loyalty promotion acceptance
Okazaki, Shintaro
;
Navarro, Angeles
;
López-Nicolas, …
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1165-1177
Persistent link: https://www.econbiz.de/10010126448
Saved in:
2
The effect of the
internet
on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara
;
Julien, Anne
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
Saved in:
3
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Service industries marketing : new approaches
Hogg, Gillian
(
contributor
)
- In:
The service industries journal
Vol. 18, nr. 3
(
1998
)
Persistent link: https://www.econbiz.de/10004378151
Saved in:
5
The relationship between
Internet
addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
6
Internet
software and services : past and future
Huarng, Kun-huang
;
Yu, Tiffany Hui-Kuang
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10008904679
Saved in:
7
Promoting service brands via the
internet
Vilnai-Yavetz, Iris
;
Tifferet, Sigal
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1544-1563
Persistent link: https://www.econbiz.de/10010229412
Saved in:
8
What differentiates
Internet
shoppers from
Internet
surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
9
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
10
An acceptance model for an
Internet
protocol television service in Korea with prior experience as a moderator
Choi, Hun
;
Kim, Youngchan
;
Kim, Jinwoo
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1883-1901
Persistent link: https://www.econbiz.de/10008760002
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