Narrow search
Showing 1 - 10 of 203
Cover Image
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong; Tseng, Wen-chun; Hung, Yu-chung; Yen, … - In: The service industries journal 29 (2009) 9/10, pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Cover Image
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching; Quester, Pascale G. - In: The service industries journal 27 (2007) 5/6, pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Cover Image
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín; Barroso Castro, Carmen; Amario, … - In: The service industries journal 27 (2007) 7/8, pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Cover Image
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz; Ulengin, Füsum; Uray, Nimet - In: The service industries journal 34 (2014) 2, pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Cover Image
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Cover Image
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Cover Image
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Cover Image
Value co-creation via information and communications technology
Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: The service industries journal 34 (2014) 13, pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Cover Image
How to support the management of intangibles
Arancibia Carvajal, Sara; Fernández Nogales, Angel - In: The service industries journal 34 (2014) 3, pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Cover Image
A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668