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Relationship quality of an establisment and perceived value of a purchase
Sánchez-García, Javier; Moliner-Tena, Miguel A.; … - In: The service industries journal 27 (2007) 1/2, pp. 151-174
Persistent link: https://www.econbiz.de/10003454674
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven; Krolikowska, Ewa - In: The service industries journal 28 (2008) 5/6, pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
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The moderating effects of gender roles on service emotional contagion
Lin, Miao-que; Huang, Li-shia; Chiang, Yi-fang - In: The service industries journal 28 (2008) 5/6, pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju; Chen, Hui-ju; Wang, Wen-hung - In: The service industries journal 28 (2008) 5/6, pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.; Geōrgopoulos, Antōnēs N. - In: The service industries journal 29 (2009) 5/6, pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
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Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard - In: The service industries journal 29 (2009) 5/6, pp. 805-812
Persistent link: https://www.econbiz.de/10003880580