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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
172
Kundenzufriedenheit
172
Beziehungsmarketing
101
Relationship marketing
101
Consumer behaviour
81
Konsumentenverhalten
81
Dienstleistungssektor
36
Service industry
36
Taiwan
33
Customer service
23
Kundenservice
23
Beschwerdemanagement
22
Complaint management
22
Spain
21
Spanien
21
customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Dienstleistung
17
Services
17
Emotion
16
Hospital
16
Hotel industry
16
Hotellerie
16
Krankenhaus
16
service quality
16
Gesundheitsversorgung
15
Health care
15
Quality management
15
Qualitätsmanagement
15
Structural equation model
15
Strukturgleichungsmodell
15
Arbeitszufriedenheit
14
Customer integration
14
Customer value
14
E-commerce
14
Electronic Commerce
14
Job satisfaction
14
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108
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Article
357
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7
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364
Aufsatz in Zeitschrift
364
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
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English
364
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Alves, Helena
4
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Hong Youl
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Miranda, Francisco J.
2
Mody, Makarand Amrish
2
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Published in...
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The service industries journal
International journal of hospitality management
545
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
220
International journal of contemporary hospitality management
211
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
130
International journal of quality & reliability management
120
Journal of service management
119
International journal of quality and service sciences
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
International Journal of Bank Marketing
106
SpringerLink / Bücher
106
Total quality management & business excellence
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
Quality management journal : QMJ
96
The accounting review : a publication of the American Accounting Association
96
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ECONIS (ZBW)
364
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1
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364
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1
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
7
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
8
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
9
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
10
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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