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Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 43 (2023) 1/2, pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
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Knowledge intensive business services and client innovation
Hu, Tai-shan; Lin, Chien-yuan; Chang, Su-li - In: The service industries journal 33 (2013) 15/16, pp. 1435-1455
Persistent link: https://www.econbiz.de/10010229436
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle; Beer, Leon T. de; Kuyper, Tom - In: The service industries journal 40 (2020) 7/8, pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
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Special issue: A new research agenda for hospitality management
Phillips, Paul (contributor) - 2009
Persistent link: https://www.econbiz.de/10003914895
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Online relationship avoidance over time
Ha, Hong Youl; Lee, Je-won - In: The service industries journal 32 (2012) 9, pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Impact of co-production on consumer perception of empowerment
Harrison, Tina; Waite, Kathryn - In: The service industries journal 35 (2015) 10, pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
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Designing loyalty programs that matter to customers
Ha, Sejin; Stoel, Leslie - In: The service industries journal 34 (2014) 6, pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358