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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
106
Konsumentenverhalten
106
Taiwan
102
Dienstleistungssektor
45
Service industry
45
Customer service
28
Kundenservice
28
Performance measurement
28
Performance-Messung
28
Beschwerdemanagement
27
Complaint management
27
Hotel industry
27
Hotellerie
27
Bank
25
Customer integration
24
Kundenintegration
24
Confidence
23
Vertrauen
23
E-commerce
22
Electronic Commerce
22
Emotion
22
Spain
22
Spanien
22
Arbeitszufriedenheit
20
Customer value
20
Dienstleistung
20
Job satisfaction
20
Kundenwert
20
Salespeople
20
Services
20
Structural equation model
20
Strukturgleichungsmodell
20
Verkaufspersonal
20
customer satisfaction
20
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4
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Article
507
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514
Aufsatz in Zeitschrift
514
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
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Alves, Helena
4
Chiu, Yung-ho
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Wang, Mei-ling
4
Yi, Youjae
4
Chao, Pei
3
Ha, Sejin
3
Huang, Chin Wei
3
Huang, Leo
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Chin-tsai
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chang, Hsin Hsin
2
Chen, Chun-chung
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chen, Tser-yieth
2
Chih, Wen-hai
2
Chu, Hsuan-lien
2
Chung, Hsien-jui
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
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Published in...
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The service industries journal
Journal of business research : JBR
925
Journal of retailing and consumer services
826
Zi you zhong guo zhi gong ye
763
International journal of hospitality management
750
Industrial marketing management : the international journal for industrial and high-tech firms
495
SpringerLink / Bücher
384
The journal of services marketing
363
Journal of Services Marketing
353
Tourism management : research, policies, practice
348
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
336
International journal of contemporary hospitality management
277
Journal of travel and tourism marketing
274
Working paper / National Bureau of Economic Research, Inc.
274
NBER working paper series
267
Journal of hospitality marketing & management
245
The journal of business & industrial marketing
235
European Journal of Marketing
232
Journal of the Academy of Marketing Science
231
NBER Working Paper
231
Journal of strategic marketing
212
International Journal of Bank Marketing
206
Cogent business & management
205
Journal of air transport management
204
Services marketing quarterly
201
Economic review : issued bi-monthly
197
Journal of service research : JSR
196
Asia Pacific journal of marketing and logistics
186
Auditing : a journal of practice & theory
183
International journal of electronic customer relationship management : IJECRM
180
Discussion paper series / IZA
179
Journal of service management
179
Applied economics
177
Service business
174
Psychology & marketing
168
Journal of marketing
165
The TQM journal : the international review of organizational improvement
161
Journal of retailing
160
Review of Pacific Basin financial markets and policies
159
Technological forecasting & social change : an international journal
155
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ECONIS (ZBW)
514
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514
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1
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
Saved in:
2
Digital music services : consumer intention and adoption
Kwong, Sze Wan
;
Park, Jungkun
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501
Saved in:
3
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
4
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
7
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
8
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
9
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
10
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
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