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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
124
Kundenzufriedenheit
124
Beziehungsmarketing
115
Relationship marketing
115
Dienstleistungssektor
41
Service industry
41
Customer service
33
Kundenservice
33
Emotion
31
Taiwan
31
Brand management
25
Markenführung
25
Online retailing
23
Online-Handel
23
Beschwerdemanagement
22
Complaint management
22
Brand image
21
Confidence
21
Markenimage
21
Vertrauen
21
Customer integration
20
E-commerce
20
Electronic Commerce
20
Kundenintegration
20
Dienstleistung
19
Performance measurement
19
Performance-Messung
19
Services
19
Spain
18
Spanien
18
customer satisfaction
18
service quality
17
Großbritannien
16
United Kingdom
16
Gesundheitsversorgung
15
Health care
15
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5
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Article
446
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8
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Article in journal
454
Aufsatz in Zeitschrift
454
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
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1
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1
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Language
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English
454
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Ha, Hong Youl
3
Ha, Sejin
3
Kandampully, Jay
3
Lin, Wen-bao
3
Nicholson, Michael
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Back, Ki-joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Wen-yu
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Dun, Zanna van
2
Fang, Jiaming
2
Fisk, Raymond P.
2
Flavián Blanco, Carlos
2
Galindo Martín, Miguel Angel
2
Gannon, Martin Joseph
2
Gao, Lily
2
Gil Saura, Irene
2
Henseler, Jörg
2
Hsu, Maxwell K.
2
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The service industries journal
Journal of business research : JBR
2,136
Journal of retailing and consumer services
2,044
Journal of air transport management
1,161
International journal of hospitality management
1,024
International journal of consumer studies
776
NBER working paper series
727
Psychology & marketing
697
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
NBER Working Paper
564
Tourism management : research, policies, practice
460
SpringerLink / Bücher
441
Asia Pacific journal of marketing and logistics
424
Management science : journal of the Institute for Operations Research and the Management Sciences
416
European Journal of Marketing
407
The journal of product & brand management
396
Journal of travel and tourism marketing
388
Journal of Consumer Marketing
380
The journal of services marketing
379
European journal of marketing : EJM
368
The journal of brand management : an international journal
360
Journal of marketing research : JMR
359
International journal of contemporary hospitality management
356
Cogent business & management
355
Journal of retailing
344
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of international consumer marketing
331
Journal of marketing management : MM
329
Journal of hospitality marketing & management
319
Journal of marketing
319
Journal of the Academy of Marketing Science
319
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
313
Marketing letters : a journal of research in marketing
308
International journal of retail & distribution management
306
Journal of marketing communications
305
Marketing intelligence & planning
304
The international review of retail, distribution and consumer research
301
Technological forecasting & social change : an international journal
297
Journal of fashion marketing and management
295
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ECONIS (ZBW)
454
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1
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454
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1
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
The impact of social cues on passengers' travel experience
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
Saved in:
3
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
8
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
9
Market segmentation of
airline
cargo transport
Chao, Ching-cheng
;
Lirn, Tai-cherng
;
Shang, Kuo Chung
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1672-1685
Persistent link: https://www.econbiz.de/10010229397
Saved in:
10
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
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