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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
83
Service quality
83
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
65
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22
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The service industries journal
The economic record : er
1,266
Industrial marketing management : the international journal for industrial and high-tech firms
902
Journal of business research : JBR
898
The Australian economic review
833
SpringerLink / Bücher
638
Journal of retailing and consumer services
621
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
511
Australian economic papers
509
Economic papers : a journal of applied economics and policy
491
Australian quarterly : AQ
418
The journal of business & industrial marketing
404
Melbourne Institute working paper series
396
International journal of hospitality management
378
Australian bulletin of labour
365
Discussion paper series / IZA
342
Journal of business ethics : JOBE
342
Parliamentary Paper, The Parliament of the Commonwealth of Australia
300
Parliamentary paper / the Parliament of the Commonwealth of Australia
295
Australian journal of labour economics : a journal of labour economics and labour relations ; official journal of the Australian Society of Labour Economists
282
Australian journal of management
271
The Australian journal of agricultural economics
268
The economic and labour relations review : ELRR
268
Australian economic history review : a journal of economic, business & social history
265
Journal of Australian political economy
239
The journal of services marketing
239
Applied economics
231
Economic analysis and policy
230
Tourism management : research, policies, practice
222
Working paper series
218
Research paper / University of Melbourne, Department of Economics
216
IZA Discussion Papers
215
Quarterly review of agricultural economics
214
Research discussion paper / Reserve Bank of Australia
213
Discussion papers / Centre for Economic Policy Research, Australian National University
212
Journal of strategic marketing
203
IZA Discussion Paper
202
Journal of the Academy of Marketing Science
201
Springer eBook Collection
200
Working paper
197
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ECONIS (ZBW)
224
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
5
Client influence and advertising standardization : a survey of ad agencies
Waller, David
;
Shao, Alan T.
;
Bao, Yeqing
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2151-2161
Persistent link: https://www.econbiz.de/10008809596
Saved in:
6
A multi-sector comparison of relational learning and information and communication technologies adoption
Cegarra-Navarro, Juan-Gabriel
;
Wensley, Anthony K. P.
; …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 991-1005
Persistent link: https://www.econbiz.de/10003993346
Saved in:
7
How dynamic capabilities drive performance in the Indian IT industry : the role of information and co-ordination
Holzweber, Markus
;
Mattsson, Jan
;
Chadee, Doren
;
Raman, …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 531-550
Persistent link: https://www.econbiz.de/10009510666
Saved in:
8
Public service quality and customer satisfaction : exploring the attributes of service quality in the public sector
Rhee, Seung-kyu
;
Rha, June-young
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1491-1512
Persistent link: https://www.econbiz.de/10003928483
Saved in:
9
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
10
The effects of relational bonds on online customer satisfaction
Chen, Yi-ling
;
Chiu, Hung-chang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1581-1595
Persistent link: https://www.econbiz.de/10003928539
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