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Consumer behaviour
197
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196
Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
114
Service quality
114
Customer satisfaction
87
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Chao, Pei
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Ha, Hong Youl
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
3,146
Journal of retailing and consumer services
2,099
SpringerLink / Bücher
1,101
International journal of hospitality management
1,008
NBER working paper series
880
Industrial marketing management : the international journal for industrial and high-tech firms
828
Working paper / National Bureau of Economic Research, Inc.
808
International journal of consumer studies
774
Psychology & marketing
707
NBER Working Paper
672
Cogent business & management
608
European Journal of Marketing
588
Journal of consumer research : JCR ; an interdisciplinary bimonthly
585
Management science : journal of the Institute for Operations Research and the Management Sciences
532
European journal of marketing : EJM
507
Journal of business ethics : JOBE
507
Technological forecasting & social change : an international journal
469
Journal of strategic marketing
468
Journal of the Academy of Marketing Science
466
Asia Pacific journal of marketing and logistics
465
Journal of marketing management : MM
457
Journal of marketing
453
Benchmarking: An International Journal
451
Europäische Hochschulschriften / 5
438
Journal of Consumer Marketing
431
Tourism management : research, policies, practice
431
The journal of product & brand management
423
The journal of brand management : an international journal
421
Journal of marketing research : JMR
410
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
387
Strategic management journal
387
Gabler Edition Wissenschaft
385
International journal of contemporary hospitality management
383
Discussion paper / Centre for Economic Policy Research
381
Journal of travel and tourism marketing
381
Journal of marketing communications
378
The journal of services marketing
377
International journal of production economics
369
Marketing intelligence & planning
367
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ECONIS (ZBW)
399
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1
Designing loyalty programs that matter to
customers
Ha, Sejin
;
Stoel, Leslie
- In:
The service industries journal
34
(
2014
)
6
,
pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
Saved in:
2
The influence of service orientation and interaction orientation on consumer identification
Tung, Wei
;
Liang, Austin Rong-da
;
Chen, Su-chang
- In:
The service industries journal
34
(
2014
)
5
,
pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
Saved in:
3
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
4
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
5
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
6
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
7
Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.
;
Geōrgopoulos, Antōnēs N.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 607-620
Persistent link: https://www.econbiz.de/10003880537
Saved in:
8
Employee behaviour and relationship quality : impact on
customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
An examination of market orientation and environmental marketing strategy : the case of Chinese firms
Wang, Yi
;
Shi, Si
;
Chen, Yang
;
Gursoy, Dogan
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1046-1071
Persistent link: https://www.econbiz.de/10012207439
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