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The impact of web site quality...
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Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Customer satisfaction
172
Kundenzufriedenheit
172
Beziehungsmarketing
132
Relationship marketing
132
Dienstleistungssektor
49
Service industry
49
Taiwan
41
E-commerce
38
Electronic Commerce
38
Emotion
34
Online retailing
31
Online-Handel
31
Quality management
29
Qualitätsmanagement
29
Spain
29
Spanien
29
Brand management
27
Markenführung
27
Customer service
24
Kundenservice
24
Beschwerdemanagement
22
Brand image
22
Complaint management
22
Dienstleistung
22
Markenimage
22
Performance measurement
22
Performance-Messung
22
Services
22
Confidence
20
Vertrauen
20
customer satisfaction
20
Customer integration
19
Kundenintegration
19
Structural equation model
19
Strukturgleichungsmodell
19
Holiday behaviour
18
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Article
516
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8
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524
Aufsatz in Zeitschrift
524
Collection of articles of several authors
8
Sammelwerk
8
Case study
5
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English
524
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Alves, Helena
4
Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Chang, Hsin Hsin
3
Dabholkar, Pratibha A.
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Apetrei, Andreea
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chaves, Rafael
2
Chen, Ja-shen
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chen, Wen-yu
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,339
Journal of retailing and consumer services
2,150
International journal of hospitality management
1,045
NBER working paper series
937
Working paper / National Bureau of Economic Research, Inc.
844
SpringerLink / Bücher
792
International journal of consumer studies
790
NBER Working Paper
749
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
714
Psychology & marketing
713
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
International journal of production research
586
Management science : journal of the Institute for Operations Research and the Management Sciences
537
International journal of productivity and quality management : IJPQM
533
The TQM journal : the international review of organizational improvement
509
Tourism management : research, policies, practice
498
International journal of quality & reliability management
483
International journal of production economics
469
Asia Pacific journal of marketing and logistics
450
Journal of travel and tourism marketing
446
European journal of operational research : EJOR
408
The journal of product & brand management
408
Cogent business & management
403
The journal of services marketing
401
Journal of marketing research : JMR
399
European journal of marketing : EJM
395
Technological forecasting & social change : an international journal
394
International journal of contemporary hospitality management
393
Journal of retailing
384
The journal of brand management : an international journal
378
Journal of marketing management : MM
369
Journal of marketing
364
Journal of hospitality marketing & management
351
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
347
Journal of the Academy of Marketing Science
344
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
335
Journal of international consumer marketing
333
Total quality management & business excellence
333
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ECONIS (ZBW)
524
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1
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
2
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
3
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
4
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
5
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
8
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
Users' perceptions of the free , virtual-only service experience
Yilmazsoy, Baris
;
Saad, Mohammed
;
Cicmil, Svetlana
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1007-1019
Persistent link: https://www.econbiz.de/10003990462
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