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State and the software : public policies in the shaping of the Indian software sector
Sarma, Mahesh; Krishna, Venni Venkata - In: The service industries journal 30 (2010) 1/2, pp. 25-42
Persistent link: https://www.econbiz.de/10003964350
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Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing - In: The service industries journal 29 (2009) 1/2, pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
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Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil; Kandampully, Jay; Kashif Hussain - In: The service industries journal 29 (2009) 11/12, pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
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Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L. - In: The service industries journal 29 (2009) 11/12, pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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Development of brand equity : evaluation of four alternative models
Ha, Hong Youl; Janda, Swinder; Muthaly, Siva K. K. - In: The service industries journal 30 (2010) 5/6, pp. 911-928
Persistent link: https://www.econbiz.de/10003993304
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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Service, investment, and risk management performance in commerical banks
Yang, Chih-ching - In: The service industries journal 32 (2012) 12, pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
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Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal; Eid, Riyad - In: The service industries journal 31 (2011) 13/14, pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
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Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng - In: The service industries journal 32 (2012) 6, pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
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New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982
Persistent link: https://www.econbiz.de/10012205913