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The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, Mei-fang; Wang, Ling-huei - In: The service industries journal 29 (2009) 7/8, pp. 1105-1123
Persistent link: https://www.econbiz.de/10003990493
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Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria; Gil Saura, Irene; Berenguer … - In: The service industries journal 30 (2010) 11/12, pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
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Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
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Key account management in business-to-business expert organisations : an exploratory study on the implementation process
Nätti, Satu; Palo, Teea - In: The service industries journal 32 (2012) 11, pp. 1837-1852
Persistent link: https://www.econbiz.de/10009582175
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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu - In: The service industries journal 29 (2009) 9/10, pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros; Oliveira-Castro, Jorge Mendes de; … - In: The service industries journal 31 (2011) 15/16, pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
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Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen; Antón, Carmen; Carrero, Mirtha - In: The service industries journal 30 (2010) 9/10, pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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Exploring interactive communication using social media
Zhang, Chrystal B.; Lin, Yi Hsin - In: The service industries journal 35 (2015) 11/12, pp. 670-693
Persistent link: https://www.econbiz.de/10011401815