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EVALUATING THE IMPACT OF BANKI...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
104
Relationship marketing
104
Consumer behaviour
81
Konsumentenverhalten
81
Dienstleistungssektor
37
Service industry
37
Taiwan
33
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
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Spain
21
Spanien
21
customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Dienstleistung
18
Services
18
service quality
17
Customer value
16
Emotion
16
Hospital
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Hotel industry
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Hotellerie
16
Krankenhaus
16
Kundenwert
16
Customer integration
15
Gesundheitsversorgung
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Health care
15
Kundenintegration
15
Quality management
15
Qualitätsmanagement
15
Structural equation model
15
Strukturgleichungsmodell
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Arbeitszufriedenheit
14
E-commerce
14
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Article
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7
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Article in journal
370
Aufsatz in Zeitschrift
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English
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Alves, Helena
4
Yi, Youjae
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Kandampully, Jay
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Lin, Wen-bao
3
Malhotra, Neeru
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Wang, Mei-ling
3
Alrawadieh, Zaid
2
Bryson, John R.
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Cetin, Gurel
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Chang, Hong-Sheng
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Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
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Gil-Pechuan, Ignacio
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Gong, Taeshik
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Ha, Sejin
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Henseler, Jörg
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León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
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The service industries journal
International journal of hospitality management
624
Journal of retailing and consumer services
607
Journal of business research : JBR
517
Journal of Services Marketing
312
The journal of services marketing
280
Tourism management : research, policies, practice
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Journal of travel and tourism marketing
228
International journal of contemporary hospitality management
223
NBER working paper series
214
Working paper / National Bureau of Economic Research, Inc.
214
Journal of hospitality marketing & management
205
NBER Working Paper
190
Auditing : a journal of practice & theory
177
Services marketing quarterly
169
Cogent business & management
163
International Journal of Bank Marketing
161
Journal of air transport management
161
European Journal of Marketing
155
The TQM journal : the international review of organizational improvement
154
International journal of productivity and quality management : IJPQM
144
Discussion paper series / IZA
142
Journal of service research : JSR
141
International Journal of Contemporary Hospitality Management
140
SpringerLink / Bücher
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
Service business
133
International journal of quality and service sciences
130
International journal of quality & reliability management
125
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Journal of service management
125
Psychology & marketing
125
International Journal of Quality & Reliability Management
120
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Tourism management perspectives : TMP
115
Health care management review : HCM review
112
International journal of services and operations management
111
Total quality management & business excellence
111
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ECONIS (ZBW)
370
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1
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370
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1
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
2
Key drivers of services website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Impact of customer experience on
loyalty
: a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
5
Experience vs quality : predicting satisfaction and
loyalty
in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
6
Investigating the effects of tourist engagement on satisfaction and
loyalty
Mostafa Rasoolimanesh, S.
;
Shuhaida Md Noor
;
Schuberth, …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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