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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
87
Service quality
87
Customer satisfaction
75
Kundenzufriedenheit
75
Consumer behaviour
74
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customer satisfaction
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customer loyalty
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trust
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,347
Journal of business research : JBR
1,045
Journal of retailing and consumer services
702
The journal of business & industrial marketing
519
SpringerLink / Bücher
518
International journal of production economics
492
International journal of production research
355
International journal of hospitality management
339
European journal of operational research : EJOR
272
The journal of services marketing
244
Journal of the Academy of Marketing Science
235
Journal of business-to-business marketing
219
Gabler Edition Wissenschaft
200
Journal of strategic marketing
197
Journal of marketing
189
Management science : journal of the Institute for Operations Research and the Management Sciences
185
The journal of personal selling & sales management : JPSSM
182
Journal of business ethics : JOBE
181
Journal of economic behavior & organization : JEBO
179
Journal of purchasing and supply management
165
CESifo working papers
160
International journal of electronic customer relationship management : IJECRM
158
Discussion paper series / IZA
157
Cogent business & management
152
European journal of marketing : EJM
146
Asia Pacific journal of marketing and logistics
145
Psychology & marketing
145
Discussion paper / Centre for Economic Policy Research
144
International journal of contemporary hospitality management
144
Journal of retailing
142
Tourism management : research, policies, practice
141
Working paper / National Bureau of Economic Research, Inc.
141
Journal of travel and tourism marketing
135
The journal of product & brand management
135
Journal of hospitality marketing & management
134
NBER working paper series
134
Journal of service research : JSR
131
Marketing intelligence & planning
130
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
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ECONIS (ZBW)
247
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1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
Business-to-business professional service relationships under multiple logics
Skjølsvik, Tale
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 163-182
Persistent link: https://www.econbiz.de/10011583892
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
6
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
7
The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Mau, Liang-hung
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
Saved in:
8
Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.
;
Gilliam, David A.
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
Saved in:
9
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
10
The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara
;
Julien, Anne
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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