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Marketing automation
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Customer satisfaction
64
Konsumentenverhalten
64
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19
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Taiwan
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customer loyalty
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customer satisfaction
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Ha, Hong Youl
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The service industries journal
Journal of business research : JBR
697
Journal of retailing and consumer services
606
Industrial marketing management : the international journal for industrial and high-tech firms
408
SpringerLink / Bücher
332
International journal of hospitality management
305
The journal of services marketing
227
The journal of business & industrial marketing
196
Journal of the Academy of Marketing Science
180
Journal of strategic marketing
173
International journal of electronic customer relationship management : IJECRM
154
Tourism management : research, policies, practice
135
Journal of marketing
133
International journal of contemporary hospitality management
128
Journal of hospitality marketing & management
124
Journal of retailing
124
Journal of travel and tourism marketing
122
Journal of service research : JSR
121
International journal of production research
114
Gabler Edition Wissenschaft
113
Journal of Business & Industrial Marketing
113
Psychology & marketing
113
Asia Pacific journal of marketing and logistics
111
The journal of product & brand management
111
European Journal of Marketing
110
Journal of service management
109
Marketing intelligence & planning
109
Cogent business & management
107
The journal of brand management : an international journal
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
European journal of marketing : EJM
97
Industrial Robot: An International Journal
97
Services marketing quarterly
94
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
93
Management science : journal of the Institute for Operations Research and the Management Sciences
90
European journal of operational research : EJOR
88
Technological forecasting & social change : an international journal
88
International journal of business information systems : IJBIS
87
Service business
86
The international journal of bank marketing : IJBM
86
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ECONIS (ZBW)
191
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1
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191
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1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
3
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
4
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
5
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
6
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
7
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
8
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
9
The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven
;
Krolikowska, Ewa
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
Saved in:
10
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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