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Dienstleistungsqualität
294
Service quality
294
Dienstleistungssektor
270
Service industry
270
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
126
Kundenzufriedenheit
126
Beziehungsmarketing
116
Relationship marketing
116
Innovation
54
Innovation management
47
Innovationsmanagement
47
Services
43
Dienstleistung
42
Einzelhandel
41
Retail trade
41
Großbritannien
38
United Kingdom
38
Taiwan
37
Spain
35
Spanien
35
Emotion
31
Brand management
27
Markenführung
27
Performance measurement
25
Performance-Messung
25
Online retailing
24
Online-Handel
24
Confidence
23
Vertrauen
23
Brand image
21
Customer integration
21
Customer service
21
E-commerce
21
Electronic Commerce
21
Kundenintegration
21
Kundenservice
21
Markenimage
21
KMU
20
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Undetermined
222
Free
10
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Article
676
Book / Working Paper
20
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Article in journal
694
Aufsatz in Zeitschrift
694
Collection of articles of several authors
22
Sammelwerk
22
Case study
6
Fallstudie
6
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
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Language
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English
696
Author
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Williams, Colin C.
9
Altinay, Levent
6
Mas-Verdu, Francisco
5
Ribeiro Soriano, Domingo
5
Kandampully, Jay
4
Lee, Sang M.
4
Pla-Barber, José
4
Alexander, Nicholas
3
Arici, Hasan Evrim
3
Back, Ki-Joon
3
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gallouj, Fai͏̈z
3
Ha, Sejin
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Kraus, Sascha
3
Lin, Wen-bao
3
Lings, Ian
3
Nicholson, Michael
3
Philippe, Jean
3
Rayburn, Steven W.
3
Ritala, Paavo
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Stare, Metka
3
Ström, Patrik
3
Taheri, Babak
3
Toivonen, Marja
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wirtz, Jochen
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,283
Journal of retailing and consumer services
2,236
International journal of hospitality management
1,048
NBER working paper series
859
International journal of consumer studies
781
Working paper / National Bureau of Economic Research, Inc.
744
Psychology & marketing
699
NBER Working Paper
670
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
Journal of retailing
522
SpringerLink / Bücher
516
Management science : journal of the Institute for Operations Research and the Management Sciences
461
Tourism management : research, policies, practice
458
Asia Pacific journal of marketing and logistics
437
European Journal of Marketing
437
The international review of retail, distribution and consumer research
420
International journal of retail & distribution management
408
The journal of product & brand management
407
International Journal of Retail & Distribution Management
405
The journal of services marketing
405
Journal of travel and tourism marketing
391
European journal of marketing : EJM
390
Journal of Consumer Marketing
385
European journal of operational research : EJOR
381
Journal of marketing research : JMR
373
International journal of production economics
372
The journal of brand management : an international journal
372
Cogent business & management
370
International journal of contemporary hospitality management
364
Journal of marketing
350
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of marketing management : MM
343
Journal of the Academy of Marketing Science
334
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
333
Journal of international consumer marketing
331
Technological forecasting & social change : an international journal
319
Journal of business ethics : JOBE
317
Marketing letters : a journal of research in marketing
317
Journal of hospitality marketing & management
315
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ECONIS (ZBW)
696
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1
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696
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1
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Please smile, the CCTV is running!
Liu, Tsung-chi
;
Cheng, Cheng-Feng
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1075-1092
Persistent link: https://www.econbiz.de/10009154414
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
8
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
9
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
10
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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