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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
168
Service quality
168
Confidence
40
Vertrauen
40
E-commerce
39
Electronic Commerce
39
Dienstleistungssektor
38
Service industry
38
Taiwan
38
Emotion
35
Customer service
33
Kundenservice
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Brand management
27
Markenführung
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Online-Handel
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Complaint management
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Brand image
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Customer integration
23
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Markenimage
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Social web
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20
customer satisfaction
20
Bank
19
Einzelhandel
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19
Innovationsakzeptanz
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Ha, Hong Youl
4
Kandampully, Jay
4
Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Arici, Hasan Evrim
3
Casaló, Luis V.
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Dabholkar, Pratibha A.
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Flavián Blanco, Carlos
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Foxall, Gordon R.
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Ha, Sejin
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Hsu, Maxwell K.
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Kim, Wansoo
3
Lin, Wen-bao
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Malhotra, Neeru
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Nicholson, Michael
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Ok, Chihyung
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Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
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Tsaur, Sheng-hshiung
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Wu, Cedric Hsi-jui
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Xiao, Sarah Hong
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Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
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Akhtar, Nadeem
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Alrawadieh, Zaid
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Amin, Muslim
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Bowden, Jana
2
Bowen, David
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Li-Fei
2
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The service industries journal
Journal of business research : JBR
2,621
Journal of retailing and consumer services
2,190
International journal of hospitality management
1,106
SpringerLink / Bücher
962
International journal of consumer studies
787
Psychology & marketing
763
NBER working paper series
762
Industrial marketing management : the international journal for industrial and high-tech firms
674
Working paper / National Bureau of Economic Research, Inc.
613
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
European Journal of Marketing
581
NBER Working Paper
535
Tourism management : research, policies, practice
535
Management science : journal of the Institute for Operations Research and the Management Sciences
522
Technological forecasting & social change : an international journal
516
Journal of Consumer Marketing
480
Asia Pacific journal of marketing and logistics
473
Journal of travel and tourism marketing
458
The journal of services marketing
437
Journal of the Academy of Marketing Science
428
Journal of Services Marketing
426
European journal of marketing : EJM
425
Cogent business & management
421
The journal of product & brand management
413
Journal of marketing research : JMR
410
Journal of marketing management : MM
407
Journal of retailing
407
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
404
Journal of business ethics : JOBE
403
Journal of marketing
402
Telecommunications policy : the international journal of digital economy, data sciences and new media
396
The journal of brand management : an international journal
390
International journal of contemporary hospitality management
389
International Journal of Retail & Distribution Management
367
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
362
International journal of business information systems : IJBIS
360
Journal of hospitality marketing & management
359
CESifo working papers
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
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ECONIS (ZBW)
460
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman
;
Mahmoud, Mahmoud Abdulai
;
Amoh, Simon
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 426-447
Persistent link: https://www.econbiz.de/10011760429
Saved in:
4
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
5
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
6
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
10
User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model
Chen, Kai-ying
;
Chang, Meng-lin
- In:
The service industries journal
33
(
2013
)
6
,
pp. 609-623
Persistent link: https://www.econbiz.de/10009758756
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