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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc; Kousi, Sofia; Martinez, Luis F.; Kumar, Satish - In: The service industries journal 43 (2023) 9/10, pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
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Exploring interactive communication using social media
Zhang, Chrystal B.; Lin, Yi Hsin - In: The service industries journal 35 (2015) 11/12, pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Extending customer relationship management into a social context
Diffley, Sarah; McCole, Patrick - In: The service industries journal 35 (2015) 11/12, pp. 591-610
Persistent link: https://www.econbiz.de/10011401719
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Social media strategy for online service brands
Mills, Adam J.; Plangger, Kirk - In: The service industries journal 35 (2015) 10, pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
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Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül; Sürücü, Ebru - In: The service industries journal 40 (2020) 11/12, pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
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Understanding value-creating practices in social media-based brand communities
Sorensen, Anne; Drennan, Judy - In: The service industries journal 37 (2017) 15/16, pp. 986-1007
Persistent link: https://www.econbiz.de/10011848008
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How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran; Ha, Sejin - In: The service industries journal 44 (2024) 11/12, pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
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Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying; Furuoka, Fumitaka; Sameer Kumar - In: The service industries journal 44 (2024) 11/12, pp. 873-899
Persistent link: https://www.econbiz.de/10015050136