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The interplay of customer expe...
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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungssektor
75
Service industry
75
Services
62
Dienstleistung
61
Taiwan
44
Innovation
41
Emotion
38
Customer service
33
Kundenservice
33
Confidence
31
Vertrauen
31
Brand management
30
Markenführung
30
Customer integration
29
Kundenintegration
29
E-commerce
27
Electronic Commerce
27
Innovation management
27
Innovationsmanagement
27
Beschwerdemanagement
26
Complaint management
26
Online retailing
26
Online-Handel
26
Arbeitszufriedenheit
25
Job satisfaction
25
Brand image
24
Markenimage
24
Betriebliche Wertschöpfung
23
Spain
23
Spanien
23
Value creation
23
Performance measurement
21
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Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Rayburn, Steven W.
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Fisk, Raymond P.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Kraus, Sascha
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Philippe, Jean
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Williams, Colin C.
3
Wu, Cedric Hsi-jui
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Xiao, Sarah Hong
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Yen, David C.
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Abid, Ghulam
2
Addo, Prince Clement
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Ahmed, Sohel
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Ahn, Jiseon
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Akhtar, Nadeem
2
Alkire, Linda
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Apetrei, Andreea
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Bloemer, Johanna M.
2
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The service industries journal
Journal of business research : JBR
2,526
Journal of retailing and consumer services
2,168
International journal of hospitality management
1,176
NBER working paper series
834
International journal of consumer studies
787
SpringerLink / Bücher
758
Working paper / National Bureau of Economic Research, Inc.
746
Psychology & marketing
736
Discussion paper series / IZA
650
NBER Working Paper
647
Journal of consumer research : JCR ; an interdisciplinary bimonthly
605
European Journal of Marketing
591
Industrial marketing management : the international journal for industrial and high-tech firms
556
Tourism management : research, policies, practice
532
Journal of Services Marketing
524
The journal of services marketing
486
Asia Pacific journal of marketing and logistics
465
Journal of Consumer Marketing
460
Journal of travel and tourism marketing
458
Management science : journal of the Institute for Operations Research and the Management Sciences
443
European journal of marketing : EJM
431
International journal of contemporary hospitality management
421
Journal of the Academy of Marketing Science
420
The journal of product & brand management
413
Journal of marketing
404
Journal of marketing research : JMR
404
Journal of marketing management : MM
399
Journal of retailing
399
Cogent business & management
396
The journal of brand management : an international journal
388
IZA Discussion Paper
379
Journal of hospitality marketing & management
360
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
353
International Journal of Bank Marketing
348
Marketing intelligence & planning
346
International Journal of Retail & Distribution Management
339
Journal of international consumer marketing
338
Marketing letters : a journal of research in marketing
338
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ECONIS (ZBW)
615
Showing
1
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10
of
615
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1
Impact of customer experience on
loyalty
: a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Experience vs quality : predicting
satisfaction
and
loyalty
in
services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
3
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
6
Customer readiness-customer participation link in e-
services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Key drivers of
services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
9
Understanding customer journey from the lenses of complexity theory
Varnali, Kaan
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 820-835
Persistent link: https://www.econbiz.de/10012205857
Saved in:
10
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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