Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Improving customer service : a...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
41
Relationship marketing
41
Confidence
40
Vertrauen
40
Dienstleistungsqualität
36
Service quality
36
Customer service
33
Kundenservice
33
Competitive advantage
27
Lieferantenmanagement
27
Supplier relationship management
27
Wettbewerbsvorteil
27
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungssektor
14
Service industry
14
trust
12
Taiwan
10
Beschwerdemanagement
8
Complaint management
8
Knowledge transfer
8
Wissenstransfer
8
Customer integration
6
Innovation
6
Kundenintegration
6
Salespeople
6
Spain
6
Spanien
6
Verkaufspersonal
6
B-to-B-Marketing
5
Bank
5
Business-to-business marketing
5
Dienstleistung
5
E-commerce
5
Electronic Banking
5
Electronic Commerce
5
Electronic banking
5
Employee retention
5
more ...
less ...
Online availability
All
Undetermined
38
Free
1
Type of publication
All
Article
119
Type of publication (narrower categories)
All
Article in journal
119
Aufsatz in Zeitschrift
119
Case study
2
Fallstudie
2
Language
All
English
119
Author
All
Karatepe, Osman M.
2
Kim, Wansoo
2
Malhotra, Neeru
2
Nätti, Satu
2
Ok, Chihyung
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Seger-Guttmann, Tali
2
Wang, Stephen W.
2
Ackfeldt, Anna-Lena
1
Aimin, Wang
1
Aitken-Fischer, Michelle
1
Akhtar, Muhammad Nadeem
1
Akhtar, Nadeem
1
Aldas-Manzano, Joaquin
1
Ali, Moazzam
1
Altunbaş, Yener
1
Alves, Helena
1
Amit, Karin
1
Anderson, Alistair R.
1
Ashill, Nicholas
1
Ashok, Mona
1
Babakus, Emin
1
Barra, Cristobal
1
Barua, Zapan
1
Beatson, Amanda
1
Belanche, Daniel
1
Benavides-Espinosa, María del Mar
1
Bernal, Enríque
1
Berthiaume, Bilitis
1
Bilgihan, Anil
1
Binder, Petra
1
Blomquist, Kirsimarja
1
Boateng, Henry
1
Brock, David
1
Brock, David M.
1
Brombacher, Aarnout
1
Browning, Vicky
1
Brun, Isabelle
1
Canter, Deborah D.
1
more ...
less ...
Published in...
All
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
934
Journal of business research : JBR
594
International journal of production economics
498
The journal of business & industrial marketing
414
International journal of production research
342
SpringerLink / Bücher
321
Journal of retailing and consumer services
260
European journal of operational research : EJOR
226
Journal of purchasing and supply management
178
Journal of economic behavior & organization : JEBO
175
International journal of hospitality management
173
CESifo working papers
162
Discussion paper series / IZA
162
Management science : journal of the Institute for Operations Research and the Management Sciences
160
Journal of business ethics : JOBE
148
Discussion paper / Centre for Economic Policy Research
142
Journal of business-to-business marketing
140
Working paper / National Bureau of Economic Research, Inc.
134
NBER working paper series
129
Gabler Edition Wissenschaft
125
The journal of services marketing
119
International journal of procurement management
114
Journal of operations management
109
Working paper
106
NBER Working Paper
105
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
103
Transportation research / E : an international journal
102
Europäische Hochschulschriften / 5
101
Production and operations management : an international journal of the Production and Operations Management Society
97
Technological forecasting & social change : an international journal
97
Journal of the Academy of Marketing Science
95
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
94
Strategic management journal
94
Supply chain management : an international journal
94
Strategic Direction
93
The international journal of logistics management
92
Cogent business & management
91
IZA Discussion Paper
91
International journal of logistics systems and management
91
more ...
less ...
Source
All
ECONIS (ZBW)
119
Showing
1
-
10
of
119
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
4
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
5
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
6
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
7
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
8
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
9
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
10
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
