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Examining the mediating roles...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
103
Relationship marketing
103
Consumer behaviour
87
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Dienstleistungssektor
37
Service industry
37
Taiwan
33
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customer satisfaction
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service quality
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Online-Handel
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Structural equation model
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15
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15
Qualitätsmanagement
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14
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Alves, Helena
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Yi, Youjae
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3
Lin, Wen-bao
3
Malhotra, Neeru
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Park, Jungkun
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Wang, Mei-ling
3
Alrawadieh, Zaid
2
Back, Ki-Joon
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
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Ha, Hong Youl
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2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
Liu, Tsung-chi
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The service industries journal
International journal of hospitality management
628
Journal of business research : JBR
612
Journal of retailing and consumer services
608
Discussion paper series / IZA
447
NBER working paper series
331
Working paper / National Bureau of Economic Research, Inc.
319
NBER Working Paper
285
Tourism management : research, policies, practice
283
Journal of Services Marketing
281
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
IZA Discussion Paper
237
Journal of travel and tourism marketing
237
International journal of contemporary hospitality management
231
Journal of hospitality marketing & management
221
Auditing : a journal of practice & theory
180
Cogent business & management
168
Services marketing quarterly
166
Journal of air transport management
165
SpringerLink / Bücher
163
The TQM journal : the international review of organizational improvement
156
International journal of productivity and quality management : IJPQM
147
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
145
International Journal of Bank Marketing
144
Industrial marketing management : the international journal for industrial and high-tech firms
142
Service business
142
Journal of service research : JSR
141
European Journal of Marketing
140
Psychology & marketing
139
Economics of education review
133
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
133
IZA Discussion Papers
132
CESifo working papers
130
Journal of service management
130
International Journal of Contemporary Hospitality Management
129
International journal of quality and service sciences
129
International journal of quality & reliability management
125
Asia Pacific journal of marketing and logistics
117
Total quality management & business excellence
117
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ECONIS (ZBW)
376
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1
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
2
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Users' perceptions of the free , virtual-only service experience
Yilmazsoy, Baris
;
Saad, Mohammed
;
Cicmil, Svetlana
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1007-1019
Persistent link: https://www.econbiz.de/10003990462
Saved in:
5
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
8
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
9
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
10
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
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