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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Impact of fit involvement, and tenure on job satisfaction and turnover intention
Maden, Ceyda - In: The service industries journal 34 (2014) 14, pp. 1113-1133
Persistent link: https://www.econbiz.de/10010412913
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352