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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Customer service
17
Kundenservice
17
Taiwan
17
Confidence
16
Vertrauen
16
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16
Beschwerdemanagement
15
Complaint management
15
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Arbeitszufriedenheit
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14
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Value creation
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customer loyalty
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Lieferantenmanagement
13
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13
customer satisfaction
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E-commerce
12
Electronic Commerce
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Work behaviour
12
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11
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The service industries journal
Journal of business research : JBR
965
Journal of retailing and consumer services
595
SpringerLink / Bücher
557
Industrial marketing management : the international journal for industrial and high-tech firms
448
International journal of hospitality management
446
Journal of business ethics : JOBE
428
The journal of corporate finance : contracting, governance and organization
369
NBER working paper series
291
Working paper / National Bureau of Economic Research, Inc.
281
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
258
Journal of financial economics
238
The journal of business & industrial marketing
238
The journal of services marketing
229
Finance research letters
224
NBER Working Paper
222
Strategic management journal
219
Harvard-Business-Manager : das Wissen der Besten
205
The international journal of human resource management
195
Journal of the Academy of Marketing Science
194
Cogent business & management
189
International journal of contemporary hospitality management
188
Journal of strategic marketing
186
Discussion paper series / IZA
183
Business horizons
180
Management science : journal of the Institute for Operations Research and the Management Sciences
180
Academy of Management journal : AMJ
173
Harvard business review : HBR
172
Leadership & organization development journal
166
Journal of Managerial Psychology
165
Tourism management : research, policies, practice
155
International journal of electronic customer relationship management : IJECRM
153
Journal of banking & finance
145
The accounting review : a publication of the American Accounting Association
145
Gabler Edition Wissenschaft
144
Review of quantitative finance and accounting
142
Journal of hospitality marketing & management
140
Journal of marketing
140
European management journal
139
Journal of accounting & economics
133
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ECONIS (ZBW)
206
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206
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1
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
2
Error management culture : impact on cohesion,
stress
, and turnover intentions
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Madera, Juan
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
Saved in:
3
Modelling job
stress
as a mediating role in predicting turnover intention
Chen, Mai-fang
;
Lin, Chieh-peng
;
Lien, Gin-yen
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
Saved in:
4
The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin
;
Cheng, Zhao-hong
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
Saved in:
5
Effects of culinary employees' role
stress
on burnout and turnover intention in hotel industry : moderating effects on employees' tenure
Jung, Hyo Sun
;
Yoon, Hye Hyun
;
Kim, Young Joong
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2145-2165
Persistent link: https://www.econbiz.de/10009620246
Saved in:
6
Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
Saved in:
7
Service climate and employee performance : exploring the moderating role of job
stress
and organizational identification
Zhang, Ruo Yong
;
Liu, Xin Mei
;
Wang, Hai Zhen
;
Shen, Li
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2355-2372
Persistent link: https://www.econbiz.de/10009298984
Saved in:
8
Effective coping strategies for stressed frontline employees in service occupations : outcomes and drivers
Selzer, Veronika Luisa
;
Schumann, Jan Hendrik
; …
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 382-399
Persistent link: https://www.econbiz.de/10012498580
Saved in:
9
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Haktanir, Mine
;
Yorganci, Ilkay
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
Saved in:
10
Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng
;
Zhang, Long
;
Lei, Hui
;
Yue, Yumeng
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 809-826
Persistent link: https://www.econbiz.de/10011672442
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