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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
82
Konsumentenverhalten
82
Arbeitszufriedenheit
59
Job satisfaction
59
Dienstleistungssektor
42
Service industry
42
Taiwan
36
Customer service
33
Kundenservice
33
Hotel industry
26
Hotellerie
26
Beschwerdemanagement
25
Complaint management
25
Employee retention
23
Mitarbeiterbindung
23
Spain
23
Spanien
23
customer satisfaction
20
Emotion
19
Performance measurement
19
Performance-Messung
19
Dienstleistung
18
Salespeople
18
Services
18
Verkaufspersonal
18
Hospital
17
Krankenhaus
17
service quality
17
Arbeitsverhalten
16
Confidence
16
Customer integration
16
Kundenintegration
16
Leistungsmotivation
16
Vertrauen
16
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427
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7
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4
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English
427
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Alves, Helena
4
Karatepe, Osman M.
4
Yi, Youjae
4
Arasli, Huseyin
3
Guchait, Priyanko
3
Ha, Hong Youl
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Ok, Chihyung
3
Wang, Mei-ling
3
Abid, Ghulam
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
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Gil Saura, Irene
2
Gil-Pechuan, Ignacio
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Gong, Taeshik
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huang, Bo
2
Janda, Swinder
2
Jung, Hyo Sun
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
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The service industries journal
International journal of hospitality management
810
Journal of retailing and consumer services
566
Journal of business research : JBR
549
Discussion paper series / IZA
539
IZA Discussion Papers
495
Industrial and Commercial Training
479
Human Resource Management International Digest
374
SpringerLink / Bücher
365
The international journal of human resource management
319
Journal of Services Marketing
311
International journal of contemporary hospitality management
305
Journal of vocational behavior
301
The journal of services marketing
296
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
290
NBER working paper series
280
Tourism management : research, policies, practice
275
Working paper / National Bureau of Economic Research, Inc.
274
Advances in developing human resources : ADHR
272
IZA Discussion Paper
253
Cogent business & management
247
NBER Working Paper
238
International Journal of Contemporary Hospitality Management
237
Journal of hospitality marketing & management
227
Human resource development international : enhancing performance, learning and integrity
214
Journal of travel and tourism marketing
212
International Journal of Manpower
193
Journal of Management Development
190
Auditing : a journal of practice & theory
181
International journal of human resource management
180
Services marketing quarterly
179
Journal of air transport management
177
The TQM journal : the international review of organizational improvement
174
International journal of productivity and quality management : IJPQM
166
International Journal of Bank Marketing
163
Journal of Managerial Psychology
161
Journal of business ethics : JOBE
161
Health care management review : HCM review
160
Journal of service research : JSR
157
International Journal of Quality & Reliability Management
151
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ECONIS (ZBW)
427
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427
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1
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
2
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
3
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
4
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
5
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
6
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
7
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
8
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
9
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
10
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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