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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
105
Relationship marketing
105
Consumer behaviour
85
Konsumentenverhalten
85
Dienstleistungssektor
64
Service industry
64
Services
62
Dienstleistung
61
Innovation
34
Taiwan
33
Innovation management
24
Innovationsmanagement
24
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Spain
23
Spanien
23
Performance measurement
21
Performance-Messung
21
customer satisfaction
20
Emotion
18
Tourism industry
17
Tourismuswirtschaft
17
service quality
17
Customer integration
16
Gesundheitsversorgung
16
Health care
16
Hospital
16
Hotel industry
16
Hotellerie
16
Krankenhaus
16
Kundenintegration
16
Service innovation
16
Structural equation model
16
Strukturgleichungsmodell
16
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432
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432
Collection of articles of several authors
9
Sammelwerk
9
Case study
6
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6
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1
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1
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English
432
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Alves, Helena
4
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Rayburn, Steven W.
3
Wang, Mei-ling
3
Alrawadieh, Zaid
2
Apetrei, Andreea
2
Arici, Hasan Evrim
2
Backhouse, Chris J.
2
Barrutia, José M.
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
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Di Berardino, Claudio
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Dun, Zanna van
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Fisk, Raymond P.
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Galindo Martín, Miguel Angel
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Ganz, Walter
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Gil Saura, Irene
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Gil-Pechuan, Ignacio
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Gong, Taeshik
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Ha, Hong Youl
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Ha, Sejin
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Henseler, Jörg
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Hofmeister, Johannes
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Horodnic, Adrian V.
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Jaaron, Ayham A. M.
2
Kanbach, Dominik K.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
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The service industries journal
Journal of air transport management
1,080
Rassegna economica : rivista internazionale di economia e territorio
827
Rivista di politica economica
798
Review of economic conditions in Italy
648
The South African journal of economics
645
International journal of hospitality management
608
Discussion paper series / IZA
582
Journal of retailing and consumer services
570
Journal of business research : JBR
486
Mondo economico : settimanale di economia, finanza, politica, cultura
479
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
470
Questioni di economia e finanza
458
Rivista internazionale di scienze sociali
436
NBER working paper series
435
Working paper / National Bureau of Economic Research, Inc.
409
Giornale degli economisti e annali di economia
396
Economia e politica industriale
388
IZA Discussion Papers
387
Rivista di economia agraria
386
NBER Working Paper
367
SpringerLink / Bücher
357
Working paper
357
Discussion paper / Centre for Economic Policy Research
350
Bancaria : mensile dell'Associazione Bancaria Italiana
348
IZA Discussion Paper
346
Economia pubblica : the Italian journal of public economics and law
344
Temi di discussione del Servizio Studi / Banca d'Italia
337
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
326
Journal of Services Marketing
323
Tourism management : research, policies, practice
316
Tydskrif vir studies in ekonomie en ekonometrie : SEE
311
The journal of services marketing
307
MPRA Paper
305
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
276
Bank of Italy Occasional Paper
275
Working paper / World Institute for Development Economics Research
275
Development Southern Africa : quarterly journal
264
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
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ECONIS (ZBW)
432
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1
Self-service technology adoption by air passengers : a case study of fast air travel
services
in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
3
Customer satisfaction, corporate image, and service quality in professional
services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
4
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
7
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
8
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
9
Exploring antecedents of customer citizenship behaviors in
services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
10
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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