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Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Hotel industry
69
Hotellerie
69
Taiwan
55
Dienstleistungssektor
49
Service industry
49
Emotion
37
Arbeitszufriedenheit
33
Confidence
33
Job satisfaction
33
Vertrauen
33
Brand management
30
Markenführung
30
Customer service
28
Kundenservice
28
Spain
28
Spanien
28
Customer integration
27
Kundenintegration
27
Beschwerdemanagement
26
Complaint management
26
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26
Electronic Commerce
26
Brand image
25
Markenimage
25
Online retailing
25
Online-Handel
25
Performance measurement
24
Performance-Messung
24
Dienstleistung
23
Services
23
Innovation management
22
Innovationsmanagement
22
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Altinay, Levent
4
Alves, Helena
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Ha, Hong Youl
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Kandampully, Jay
4
Karatepe, Osman M.
4
Lin, Wen-bao
4
Wang, Stephen W.
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Yi, Youjae
4
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3
Chiu, Yung-ho
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Dabholkar, Pratibha A.
3
Hsu, Maxwell K.
3
Huang, Chin Wei
3
Kim, Wansoo
3
Lin, Chin-tsai
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Roy, Sanjit
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
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3
Xiao, Sarah Hong
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Yen, David C.
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Abid, Ghulam
2
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2
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2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
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The service industries journal
Journal of business research : JBR
2,620
Journal of retailing and consumer services
2,172
International journal of hospitality management
1,663
NBER working paper series
866
International journal of consumer studies
790
Working paper / National Bureau of Economic Research, Inc.
777
SpringerLink / Bücher
745
Discussion paper series / IZA
743
Psychology & marketing
737
Tourism management : research, policies, practice
717
NBER Working Paper
683
International journal of contemporary hospitality management
622
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
Industrial marketing management : the international journal for industrial and high-tech firms
577
Journal of travel and tourism marketing
495
Asia Pacific journal of marketing and logistics
474
The journal of services marketing
462
Management science : journal of the Institute for Operations Research and the Management Sciences
458
Cogent business & management
451
Journal of hospitality marketing & management
444
Technological forecasting & social change : an international journal
426
European journal of marketing : EJM
424
The journal of product & brand management
412
IZA Discussion Paper
408
Journal of marketing research : JMR
405
Journal of marketing management : MM
399
Journal of the Academy of Marketing Science
398
Journal of marketing
395
The journal of brand management : an international journal
383
Journal of business ethics : JOBE
381
Journal of retailing
378
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
378
Journal of economic behavior & organization : JEBO
374
CESifo working papers
370
Journal of economic psychology : research in economic psychology and behavioral economics
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
343
Marketing letters : a journal of research in marketing
341
Journal of international consumer marketing
336
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ECONIS (ZBW)
612
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612
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
Determining customer
satisfaction
and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
3
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
Do customer participation and cognitive ability influence
satisfaction
?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
6
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
7
Cultural influences on B2B service quality-
satisfaction
-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
8
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
9
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
10
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
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