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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
157
Service quality
157
Emotion
35
Dienstleistungssektor
34
Service industry
34
Taiwan
34
Brand management
27
Confidence
27
Markenführung
27
Vertrauen
27
Beschwerdemanagement
24
Complaint management
24
Brand image
23
Customer integration
23
Customer service
23
Kundenintegration
23
Kundenservice
23
Markenimage
23
E-commerce
22
Electronic Commerce
22
Online retailing
22
Online-Handel
22
customer satisfaction
20
Betriebliche Wertschöpfung
18
Dienstleistung
18
Internet marketing
18
Online-Marketing
18
Services
18
Social Web
18
Social web
18
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18
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17
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16
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English
414
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Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
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Amin, Muslim
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Arici, Hasan Evrim
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Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Ding Hooi Ting
2
Drennan, Judy
2
Eid, Riyad
2
Fang, Jiaming
2
Flavián Blanco, Carlos
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The service industries journal
Journal of business research : JBR
2,413
Journal of retailing and consumer services
2,158
International journal of hospitality management
1,048
NBER working paper series
867
International journal of consumer studies
782
Psychology & marketing
727
Working paper / National Bureau of Economic Research, Inc.
723
NBER Working Paper
673
SpringerLink / Bücher
621
Journal of consumer research : JCR ; an interdisciplinary bimonthly
599
European Journal of Marketing
564
Industrial marketing management : the international journal for industrial and high-tech firms
514
Tourism management : research, policies, practice
483
Asia Pacific journal of marketing and logistics
456
Management science : journal of the Institute for Operations Research and the Management Sciences
450
Journal of Consumer Marketing
446
Journal of travel and tourism marketing
434
Journal of the Academy of Marketing Science
413
The journal of services marketing
413
The journal of product & brand management
411
European journal of marketing : EJM
410
Journal of marketing research : JMR
403
Journal of marketing
399
Journal of Services Marketing
392
Journal of marketing management : MM
387
The journal of brand management : an international journal
387
CESifo working papers
385
Journal of retailing
382
Energy economics
371
Technological forecasting & social change : an international journal
363
Discussion paper series / IZA
361
International journal of contemporary hospitality management
361
Cogent business & management
351
Discussion paper / Centre for Economic Policy Research
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
348
Journal of hospitality marketing & management
341
Marketing intelligence & planning
335
Marketing letters : a journal of research in marketing
334
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ECONIS (ZBW)
414
Showing
1
-
10
of
414
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relevance
articles prioritized
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date (oldest first)
1
Status
demotion
in hierarchical
loyalty
programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
2
Key drivers of services website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
4
Impact of customer experience on
loyalty
: a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
5
Experience vs quality : predicting satisfaction and
loyalty
in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
6
Credit card churning customers, endowed
loyalty
, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
7
Customer
demotion
in hierarchical
loyalty
programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
8
Designing
loyalty
programs that matter to customers
Ha, Sejin
;
Stoel, Leslie
- In:
The service industries journal
34
(
2014
)
6
,
pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
Saved in:
9
Effect of e-referral incentive programs on referrer
loyalty
on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
10
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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