Narrow search
Showing 1 - 10 of 176
Cover Image
Digital music services : consumer intention and adoption
Kwong, Sze Wan; Park, Jungkun - In: The service industries journal 28 (2008) 9/10, pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501
Cover Image
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Amin, Muslim; Zaidi Bin Isa; Fontaine, Rodrigue - In: The service industries journal 31 (2011) 9/10, pp. 1519-1532
Persistent link: https://www.econbiz.de/10009232967
Cover Image
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Cover Image
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong; Zhang, Zili; Law, Rob - In: The service industries journal 34 (2014) 6, pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Cover Image
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Cover Image
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Cover Image
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Cover Image
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young; Yi, Youjae - In: The service industries journal 41 (2021) 9/10, pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Cover Image
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Cover Image
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437
Persistent link: https://www.econbiz.de/10011579203