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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
124
Relationship marketing
124
Hotel industry
69
Hotellerie
69
Dienstleistungssektor
53
Service industry
53
Taiwan
53
Performance measurement
48
Performance-Messung
48
Emotion
35
Spain
30
Spanien
30
Brand management
27
Markenführung
27
Brand image
26
Dienstleistung
26
Markenimage
26
Services
26
Arbeitszufriedenheit
25
Job satisfaction
25
Online retailing
25
Online-Handel
25
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Holiday behaviour
23
Kundenservice
23
Urlaubsverhalten
23
Innovation management
22
Innovationsmanagement
22
Tourism industry
22
Tourismuswirtschaft
22
E-commerce
21
Electronic Commerce
21
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Undetermined
199
Free
6
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Article
572
Book / Working Paper
9
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Article in journal
581
Aufsatz in Zeitschrift
581
Collection of articles of several authors
9
Sammelwerk
9
Case study
5
Fallstudie
5
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2
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2
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English
581
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Taheri, Babak
5
Altinay, Levent
4
Alves, Helena
4
Gannon, Martin Joseph
4
Karatepe, Osman M.
4
Wang, Stephen W.
4
Yi, Youjae
4
Chang, Hsin Hsin
3
Chao, Pei
3
Chiu, Yung-ho
3
Dabholkar, Pratibha A.
3
Gil-Pechuan, Ignacio
3
Ha, Hong Youl
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Huang, Chin Wei
3
Kandampully, Jay
3
Lin, Chin-tsai
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Assaf, A. Georges
2
Back, Ki-Joon
2
Backhouse, Chris J.
2
Baxter, Ian W. F.
2
Bloemer, Johanna M.
2
Bowden, Jana
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,616
Journal of retailing and consumer services
2,128
International journal of hospitality management
1,724
NBER working paper series
1,374
Working paper / National Bureau of Economic Research, Inc.
1,253
NBER Working Paper
1,109
Tourism management : research, policies, practice
989
International journal of consumer studies
785
SpringerLink / Bücher
738
Psychology & marketing
721
Journal of travel and tourism marketing
678
International journal of contemporary hospitality management
640
Journal of consumer research : JCR ; an interdisciplinary bimonthly
595
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
520
European Journal of Marketing
506
IMF working papers
504
Cogent business & management
476
Journal of hospitality marketing & management
475
Management science : journal of the Institute for Operations Research and the Management Sciences
470
Asia Pacific journal of marketing and logistics
468
Technological forecasting & social change : an international journal
443
Discussion paper series / IZA
440
Journal of Consumer Marketing
423
European journal of marketing : EJM
413
Discussion paper / Centre for Economic Policy Research
410
The journal of product & brand management
410
The journal of services marketing
405
Journal of business ethics : JOBE
402
Journal of Services Marketing
392
Journal of marketing research : JMR
387
Applied economics
385
The journal of brand management : an international journal
383
Journal of marketing management : MM
381
Tourism management perspectives : TMP
380
Working paper
380
Journal of the Academy of Marketing Science
377
CESifo working papers
375
Journal of retailing
375
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
374
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ECONIS (ZBW)
581
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1
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of
581
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1
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
2
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
3
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
4
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
5
Simultaneous
measurement
of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
6
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
7
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
Assessment of technology gaps of tourist hotels in productive and service processes
Lin, Chen-hsien
;
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2329-2342
Persistent link: https://www.econbiz.de/10009620160
Saved in:
9
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
10
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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