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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
65
Konsumentenverhalten
65
Dienstleistungssektor
32
Service industry
32
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
E-commerce
13
Electronic Commerce
13
customer satisfaction
13
Customer integration
12
Customer value
12
Internet
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
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88
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2
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Article
295
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7
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Article in journal
302
Aufsatz in Zeitschrift
302
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
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4
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1
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English
302
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Barrutia, José M.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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The service industries journal
Games and economic behavior
1,470
Journal of economic theory
860
Journal of economic behavior & organization : JEBO
686
Economics letters
683
European journal of operational research : EJOR
666
International journal of game theory : official journal of the Game Theory Society
507
CESifo working papers
471
Games
443
NBER working paper series
429
International journal of hospitality management
416
Management science : journal of the Institute for Operations Research and the Management Sciences
416
Journal of mathematical economics
407
Working paper / National Bureau of Economic Research, Inc.
404
Journal of retailing and consumer services
399
International game theory review
394
Discussion paper / Center for Economic Research, Tilburg University
392
Mathematical social sciences
374
Economic theory : official journal of the Society for the Advancement of Economic Theory
371
Dynamic games and applications : DGA
365
NBER Working Paper
365
Working paper
350
International journal of production economics
341
Journal of business research : JBR
336
Discussion paper / Centre for Economic Policy Research
332
Discussion paper series / IZA
320
Discussion paper / Tinbergen Institute
313
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
313
Online Information Review
313
Theory and decision : an international journal for multidisciplinary advances in decision science
299
The American economic review
263
International journal of production research
260
SpringerLink / Bücher
257
Telecommunications policy : the international journal of digital economy, data sciences and new media
240
Social choice and welfare
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
Discussion paper
222
The journal of services marketing
220
Experimental economics : a journal of the Economic Science Association
219
Public choice
211
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ECONIS (ZBW)
302
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1
Internet
software and services : past and future
Huarng, Kun-huang
;
Yu, Tiffany Hui-Kuang
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10008904679
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
4
The relationship between
Internet
addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
5
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
6
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
7
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
8
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
9
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
10
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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