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Emotion
46
Consumer behaviour
29
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28
Artificial intelligence
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Customer satisfaction
13
Kundenzufriedenheit
13
Künstliche Intelligenz
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Casaló, Luis V.
3
Flavián Blanco, Carlos
3
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Arici, Hasan Evrim
2
Belanche, Daniel
2
Belk, Russell W.
2
Huang, Bo
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Ryu, Kisang
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The service industries journal
Journal of business research : JBR
411
Discussion paper series / IZA
363
NBER working paper series
253
International journal of hospitality management
204
Journal of retailing and consumer services
189
Springer eBook Collection
182
IZA Discussion Paper
180
Technological forecasting & social change : an international journal
178
Working paper / National Bureau of Economic Research, Inc.
168
NBER Working Paper
136
CESifo working papers
135
Small business economics : an entrepreneurship journal
132
International journal of production research
129
Journal of business ethics : JOBE
125
Psychology & marketing
124
Tourism management : research, policies, practice
108
SpringerLink / Bücher
106
Discussion papers / CEPR
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
Working paper
96
European journal of operational research : EJOR
94
Journal of consumer research : JCR ; an interdisciplinary bimonthly
90
Discussion paper
86
IZA Discussion Papers
84
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
81
Journal of economic behavior & organization : JEBO
79
CESifo Working Paper
77
Finance research letters
77
Academy of Management journal : AMJ
76
Discussion paper / Tinbergen Institute
75
Small business economics : an international journal
75
Journal of business ethics : JBE
72
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
71
Journal of economic psychology : research in economic psychology and behavioral economics
69
Journal of vocational behavior
68
Journal of business venturing
67
Industrial marketing management : the international journal for industrial and high-tech firms
66
International journal of contemporary hospitality management
64
Journal of the Academy of Marketing Science
64
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ECONIS (ZBW)
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1
Ethical issues in service robotics and artificial intelligence
Belk, Russell W.
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
Saved in:
2
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
My new financial companion! : non-linear understanding of Robo-advisory service acceptance
Eugene Cheng-xi Aw
;
Zha, Tao
;
Chuah, Stephanie Hui-wen
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 185-212
Persistent link: https://www.econbiz.de/10014321574
Saved in:
4
Detecting fake reviews with supervised machine learning algorithms
Lee, Minwoo
;
Song, Young Ho
;
Li, Lin
;
Lee, Kyung Young
; …
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1101-1121
Persistent link: https://www.econbiz.de/10013362183
Saved in:
5
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? : the mediating and moderating role of psycholo...
Tulucu, Fadime
;
Anasori, Elham
;
Madanoglu, Gulsevim Kinali
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 131-147
Persistent link: https://www.econbiz.de/10013167414
Saved in:
6
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
7
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
8
The dark side of artificial intelligence in services
Belanche, Daniel
;
Belk, Russell W.
;
Casaló, Luis V.
; …
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
Saved in:
9
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
10
Factors affecting customers' intention to voice shopping over smart speaker
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 785-805
Persistent link: https://www.econbiz.de/10014321624
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