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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
90
Service quality
90
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
65
Konsumentenverhalten
65
Arbeitszufriedenheit
59
Job satisfaction
59
Dienstleistungssektor
27
Service industry
27
Employee retention
24
Mitarbeiterbindung
24
Corporate culture
22
Leistungsmotivation
22
Unternehmenskultur
22
Work motivation
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Work behaviour
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Customer integration
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Kundenintegration
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Taiwan
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Hotel industry
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Kundenservice
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Vertrauen
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Beschwerdemanagement
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Complaint management
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Emotion
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Work stress
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Betriebliche Wertschöpfung
15
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15
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15
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14
Customer value
14
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Karatepe, Osman M.
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Ha, Hong Youl
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Arici, Hasan Evrim
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Bayighomog, Steven W.
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Bloemer, Johanna M.
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Boateng, Henry
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Cetin, Gurel
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Chao, Pei
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Dun, Zanna van
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Gil Saura, Irene
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Ha, Sejin
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2
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The service industries journal
Journal of business research : JBR
1,343
SpringerLink / Bücher
791
International business review : the official journal of the European International Business Academy
698
International journal of hospitality management
656
Journal of retailing and consumer services
648
The international journal of human resource management
618
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
617
Discussion paper series / IZA
596
Journal of business ethics : JOBE
577
Journal of world business : JWB
540
IZA Discussion Papers
528
Industrial marketing management : the international journal for industrial and high-tech firms
528
NBER working paper series
508
Management international review : mir ; journal of international business
477
Working paper / National Bureau of Economic Research, Inc.
421
CESifo working papers
417
Journal of international management
401
NBER Working Paper
400
Journal of vocational behavior
374
Working paper
348
International journal of human resource management
304
Europäische Hochschulschriften / 5
297
European journal of international management : EJIM
281
Cogent business & management
278
International journal of contemporary hospitality management
265
Discussion paper / Centre for Economic Policy Research
258
The journal of services marketing
256
Springer eBook Collection
246
IZA Discussion Paper
244
The journal of business & industrial marketing
243
Tourism management : research, policies, practice
232
Journal of Managerial Psychology
230
CESifo Working Paper
229
Journal of managerial psychology
212
Journal of the Academy of Marketing Science
208
Harvard business review : HBR
205
Harvard-Business-Manager : das Wissen der Besten
205
Journal of business and psychology
202
Journal of strategic marketing
201
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ECONIS (ZBW)
280
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280
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1
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
2
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
3
Error management
culture
: impact on cohesion,
stress
, and turnover intentions
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Madera, Juan
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
Saved in:
4
Organizational identity change : impacts on hotel leadership and employee wellbeing
Ponting, Sandra Sun-Ah
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 6-26
Persistent link: https://www.econbiz.de/10012207478
Saved in:
5
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
6
Technostressors and service employees outcomes : a longitudinal study
Raza, Ali
;
Ishaq, Muhammad Ishtiaq
;
Zia, Haleema
; …
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1030-1053
Persistent link: https://www.econbiz.de/10013362170
Saved in:
7
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
8
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
9
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
10
The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin
;
Cheng, Zhao-hong
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
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