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Qualitätsmanagement für Dienst...
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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
40
Service industry
40
Quality management
29
Qualitätsmanagement
29
Taiwan
26
Performance measurement
22
Performance-Messung
22
Spain
22
Spanien
22
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Dienstleistung
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Services
17
service quality
17
Gesundheitsversorgung
15
Health care
15
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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3
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Article
308
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8
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315
Aufsatz in Zeitschrift
315
Collection of articles of several authors
7
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7
Case study
5
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5
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1
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English
315
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Backhouse, Chris J.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Jaaron, Ayham A. M.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
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Mody, Makarand Amrish
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Park, Sang-June
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Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Su, Chao-Ton
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
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The service industries journal
SpringerLink / Bücher
1,686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
457
International journal of hospitality management
434
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
393
International journal of production research
380
Springer eBook Collection
358
Journal of retailing and consumer services
338
Europäische Hochschulschriften / 5
331
Total quality management & business excellence
299
Journal of business research : JBR
277
Research
267
International journal of production economics
237
Quality management journal : QMJ
223
The journal of services marketing
220
Lehrbuch
218
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
193
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
175
NBER Working Paper
174
International journal of services and operations management
172
International journal of quality and service sciences
170
Services marketing quarterly
146
Journal of hospitality marketing & management
143
Health care management review : HCM review
140
Journal of air transport management
138
Tourism management : research, policies, practice
133
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Service business
120
Journal of service management
118
Journal of service research : JSR
118
Gabler Research
111
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ECONIS (ZBW)
315
USB Cologne (EcoSocSci)
1
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
3
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
4
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
5
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
6
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
7
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
10
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
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