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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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Customer readiness-customer participation link in e-services
Tuan Nguyen - In: The service industries journal 42 (2022) 9/10, pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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Trust disposition trust antecedents, trust, and behavioral intention
Wang, Stephen W.; Ngamsiriudom, Waros; Hsieh, Chia-Hung - In: The service industries journal 35 (2015) 10, pp. 555-572
Persistent link: https://www.econbiz.de/10011333306
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What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia; Pilar Martínez-Ruiz, María; … - In: The service industries journal 34 (2014) 6, pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
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Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
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Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad; Hollebeek, Linda D.; Islam, Jamid Ul - In: The service industries journal 39 (2019) 7/8, pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui - In: The service industries journal 32 (2012) 11, pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
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Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying; Furuoka, Fumitaka; Sameer Kumar - In: The service industries journal 44 (2024) 11/12, pp. 873-899
Persistent link: https://www.econbiz.de/10015050136