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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
137
Relationship marketing
137
Taiwan
102
Dienstleistungssektor
46
Emotion
46
Service industry
46
Holiday behaviour
30
Hotel industry
30
Hotellerie
30
Urlaubsverhalten
30
Customer value
28
Kundenwert
28
Performance measurement
28
Performance-Messung
28
Arbeitszufriedenheit
26
Brand management
26
Job satisfaction
26
Markenführung
26
Tourism industry
26
Tourismuswirtschaft
26
Beschwerdemanagement
25
Brand image
25
Complaint management
25
Markenimage
25
Online retailing
25
Online-Handel
25
Spain
25
Spanien
25
E-commerce
24
Electronic Commerce
24
Customer integration
23
Customer service
23
Kundenintegration
23
Kundenservice
23
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8
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8
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4
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Alves, Helena
4
Chiu, Yung-ho
4
Gannon, Martin Joseph
4
Lin, Chin-tsai
4
Lin, Wen-bao
4
Taheri, Babak
4
Wang, Mei-ling
4
Wang, Stephen W.
4
Yi, Youjae
4
Chang, Hsin Hsin
3
Chao, Pei
3
Dabholkar, Pratibha A.
3
Ha, Hong Youl
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Huang, Chin Wei
3
Huang, Leo
3
Kandampully, Jay
3
Malhotra, Neeru
3
Nicholson, Michael
3
Park, Jungkun
3
Sanz Blas, Silvia
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Abid, Ghulam
2
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Baxter, Ian W. F.
2
Bayighomog, Steven W.
2
Bloemer, Johanna M.
2
Bowden, Jana
2
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The service industries journal
Journal of business research : JBR
2,448
Journal of retailing and consumer services
2,164
International journal of hospitality management
1,260
Tourism management : research, policies, practice
1,110
NBER working paper series
914
Working paper / National Bureau of Economic Research, Inc.
822
International journal of consumer studies
784
Zi you zhong guo zhi gong ye
764
Psychology & marketing
754
Discussion paper series / IZA
748
NBER Working Paper
708
Journal of travel and tourism marketing
703
Journal of consumer research : JCR ; an interdisciplinary bimonthly
623
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
606
SpringerLink / Bücher
585
Journal of business ethics : JOBE
506
European Journal of Marketing
494
Asia Pacific journal of marketing and logistics
466
International journal of contemporary hospitality management
452
Tourism management perspectives : TMP
438
Journal of hospitality marketing & management
430
IZA Discussion Paper
427
Technological forecasting & social change : an international journal
425
Journal of Consumer Marketing
424
The journal of services marketing
422
Management science : journal of the Institute for Operations Research and the Management Sciences
417
Cogent business & management
416
The journal of product & brand management
408
Journal of Services Marketing
403
Applied economics
402
European journal of marketing : EJM
402
Journal of marketing research : JMR
402
Journal of marketing management : MM
383
The journal of brand management : an international journal
380
CESifo working papers
371
Journal of economic psychology : research in economic psychology and behavioral economics
371
Journal of the Academy of Marketing Science
369
Journal of marketing
368
Journal of retailing
368
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ECONIS (ZBW)
594
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594
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1
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
4
The impact of social cues on passengers' travel experience
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
Saved in:
5
Exploring how mindfulness may enhance perceived value of travel experience
Loureiro, Sandra Maria Correia
;
Stylos, Nikolaos
; …
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 800-824
Persistent link: https://www.econbiz.de/10012260355
Saved in:
6
Do customer participation and cognitive ability influence
satisfaction
?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
7
Determining customer
satisfaction
and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
9
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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