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Consumer behaviour
198
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197
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
87
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31
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31
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customer satisfaction
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Ha, Hong Youl
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Ding Hooi Ting
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The service industries journal
Journal of business research : JBR
2,333
Journal of retailing and consumer services
2,061
International journal of hospitality management
919
International journal of consumer studies
772
Psychology & marketing
700
SpringerLink / Bücher
586
Journal of consumer research : JCR ; an interdisciplinary bimonthly
583
NBER working paper series
532
Industrial marketing management : the international journal for industrial and high-tech firms
510
European Journal of Marketing
475
Working paper / National Bureau of Economic Research, Inc.
444
Asia Pacific journal of marketing and logistics
437
The journal of product & brand management
408
European journal of marketing : EJM
397
Journal of Consumer Marketing
397
The journal of brand management : an international journal
391
NBER Working Paper
387
Tourism management : research, policies, practice
380
The journal of services marketing
379
Journal of the Academy of Marketing Science
378
Journal of marketing research : JMR
375
Journal of travel and tourism marketing
375
Journal of marketing
373
Journal of marketing management : MM
371
Management science : journal of the Institute for Operations Research and the Management Sciences
370
Journal of retailing
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
333
Journal of international consumer marketing
330
Marketing intelligence & planning
329
Cogent business & management
326
International journal of contemporary hospitality management
322
Journal of marketing communications
320
Marketing letters : a journal of research in marketing
319
International journal of retail & distribution management
313
Journal of strategic marketing
312
The international review of retail, distribution and consumer research
312
Technological forecasting & social change : an international journal
310
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
302
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ECONIS (ZBW)
331
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1
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
2
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
3
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
4
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
7
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
8
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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