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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
25
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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Undetermined
89
Free
3
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Article
288
Book / Working Paper
7
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Article in journal
295
Aufsatz in Zeitschrift
295
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
295
Author
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
International journal of hospitality management
436
Journal of retailing and consumer services
332
Journal of business research : JBR
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
141
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Tourism management : research, policies, practice
123
Journal of travel and tourism marketing
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Journal of service management
97
Total quality management & business excellence
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
67
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
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ECONIS (ZBW)
295
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295
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1
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
2
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
3
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
4
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
5
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
6
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
9
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
10
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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