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Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi; Tu, Chiayu; Yang, Suechin - In: The service industries journal 29 (2009) 3/4, pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
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A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
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"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur; Chang, Hung-fan; Su, Chi-hung - In: The service industries journal 32 (2012) 12, pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
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Service strategy to improve operational capabilities in the public sector
Fan, Ying; Dooley, Monique French; Duray, Rebecca; … - In: The service industries journal 37 (2017) 11/12, pp. 703-725
Persistent link: https://www.econbiz.de/10011847836
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Understanding the performance of software-as-a-service based on service-dominant logic
Chou, Shih-wei; Chang, Yu-chieh; Hsieh, Pi-Hui - In: The service industries journal 34 (2014) 7, pp. 645-658
Persistent link: https://www.econbiz.de/10010385545
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Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 39 (2019) 15/16, pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
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Assessing and differentiating the quality of Internet-based services : a case of online banking in Taiwan
Yu, Chian-son - In: The service industries journal 28 (2008) 5/6, pp. 581-602
Persistent link: https://www.econbiz.de/10003775760
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Bed and breakfast industry adopting e-commerce strategies in e-service
Huang, Leo - In: The service industries journal 28 (2008) 5/6, pp. 633-648
Persistent link: https://www.econbiz.de/10003775763
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The moderating effects of gender roles on service emotional contagion
Lin, Miao-que; Huang, Li-shia; Chiang, Yi-fang - In: The service industries journal 28 (2008) 5/6, pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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The market share-profitability relationships in the securities industry
Chu, Wenyi; Chen, Chien-nan; Wang, Chuang-hung - In: The service industries journal 28 (2008) 5/6, pp. 813-826
Persistent link: https://www.econbiz.de/10003775778