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Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
100
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100
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
53
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customer satisfaction
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The service industries journal
Journal of retailing and consumer services
457
International journal of hospitality management
378
Journal of business research : JBR
324
Journal of Services Marketing
218
The journal of services marketing
192
European Journal of Marketing
189
Tourism management : research, policies, practice
177
Journal of travel and tourism marketing
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of Consumer Marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
145
International Journal of Bank Marketing
138
Cogent business & management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
100
Asia Pacific journal of marketing and logistics
98
Journal of air transport management
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Psychology & marketing
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
International Journal of Contemporary Hospitality Management
84
Marketing Intelligence & Planning
79
The international journal of bank marketing : IJBM
79
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of strategic marketing
73
Journal of the Academy of Marketing Science
73
Journal of service management
71
SpringerLink / Bücher
67
Total quality management & business excellence
66
International Journal of Quality & Reliability Management
65
International Journal of Retail & Distribution Management
65
European journal of marketing : EJM
64
International journal of quality and service sciences
64
International journal of services and operations management
64
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ECONIS (ZBW)
179
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179
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1
The moderating influence of hedonic consumption in an extended theory of planned behaviour
Lee, Richard
;
Murphy, Jamie
;
Swilley, Esther
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 539-555
Persistent link: https://www.econbiz.de/10003870680
Saved in:
2
Life insurance in Nigeria : an application of the theory of reasoned action to consumers' attitudes and purchase intention
Omar, Ogenyi Ejye
;
Owusu-Frimpong, Nana
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 963-976
Persistent link: https://www.econbiz.de/10003598934
Saved in:
3
What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
4
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
5
Are you technologically prepared for mobile shopping?
Prodanova, Jana
;
San-Martín, Sonia
;
Jimenez, Nadia
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 648-670
Persistent link: https://www.econbiz.de/10012586854
Saved in:
6
Using the theory of planned behaviour to predict public sector training participation
Ho, Yen-yin
;
Tsai, Hsien-tang
;
Day, Jen-der
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009127028
Saved in:
7
Effects of communication and financial concerns on banking attitude-behaviour relations
Mohammad Enamul Hoque
;
Nik Mohd Hazrul Nik Hashim
; …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 1017-1042
Persistent link: https://www.econbiz.de/10011962035
Saved in:
8
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
9
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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