//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Developing new services for 3P...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
244
Qualitätsmanagement
244
Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
56
Kundenzufriedenheit
56
Firm performance
41
Unternehmenserfolg
41
Lean Management
39
Lean management
39
quality management
39
Standardisierung
38
Standardization
38
Bibliometrics
33
Bibliometrie
33
service quality
32
Performance measurement
31
Performance-Messung
31
Product quality
29
Produktqualität
29
Consumer behaviour
27
Konsumentenverhalten
27
Lean Production
27
Lean production
27
Industrie
25
Lieferkette
25
Manufacturing industries
25
Supply chain
25
Beziehungsmarketing
24
Relationship marketing
24
Six Sigma
22
total quality management
21
Business process management
19
Gesundheitsversorgung
19
Health care
19
KMU
19
Prozessmanagement
19
SME
19
ISO 9001
16
Innovation
16
more ...
less ...
Online availability
All
Undetermined
291
Free
20
Type of publication
All
Article
311
Type of publication (narrower categories)
All
Article in journal
311
Aufsatz in Zeitschrift
311
Language
All
English
311
Author
All
Antony, Jiju
24
Cudney, Elizabeth A.
15
Marimon, Frederic
8
Chiarini, Andrea
6
Sampaio, Paulo
6
Edgeman, Rick
5
Gremyr, Ida
5
Mas-Machuca, Marta
5
Park, Sang-June
5
Yi, Youjae
5
Cândido, Carlos J. F.
4
Lee, Yeong-Ran
4
Lizarelli, Fabiane Letícia
4
Materla, Tejaswi
4
Rodgers, Bryan
4
Saraiva, Pedro
4
Tortorella, Guilherme Luz
4
Bastida, Ramon
3
Beijo, Luiz Alberto
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Cherrafi, Anass
3
Elg, Mattias
3
Furterer, Sandra L.
3
Garza-Reyes, Jose Arturo
3
Jayaraman, Raja
3
Kang, Mingu
3
Kumar, Vimal
3
Martin, Jason
3
Medeiros, Denise Dumke de
3
Pérez Rave, Jorge Iván
3
Ribeiro, Luiz Henrique Marra da Silva
3
Salgado, Eduardo Gomes
3
Swarnakar, Vikas
3
Alliprandini, Dário Henrique
2
Alsyouf, Imad
2
Asif, Muhammad
2
Barbosa, Anrafel de Souza
2
Bello-Pintado, Alejandro
2
Berbegal-Mirabent, Jasmina
2
Carvalho, André M.
2
more ...
less ...
Published in...
All
Total quality management & business excellence
International journal of production economics
2,158
International journal of production research
2,055
European journal of operational research : EJOR
1,347
Transportation research / E : an international journal
778
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
668
SpringerLink / Bücher
610
International journal of logistics systems and management
590
International journal of productivity and quality management : IJPQM
580
Journal of business research : JBR
524
International journal of quality & reliability management
506
The TQM journal : the international review of organizational improvement
506
International journal of logistics : research and applications
449
International journal of hospitality management
438
Omega : the international journal of management science
423
Journal of retailing and consumer services
406
International journal of services and operations management
383
The service industries journal
368
The international journal of logistics management
354
Supply chain management : an international journal
353
Industrial marketing management : the international journal for industrial and high-tech firms
339
Production and operations management : an international journal of the Production and Operations Management Society
294
NBER working paper series
293
Management science : journal of the Institute for Operations Research and the Management Sciences
290
Journal of operations management
287
International journal of physical distribution & logistics management : IJPD & LM
274
Working paper / National Bureau of Economic Research, Inc.
264
Journal of purchasing and supply management
262
Computers & operations research : and their applications to problems of world concern ; an international journal
259
Manufacturing & service operations management : M & SOM
257
Journal of industrial engineering and management : JIEM
254
Logistics
247
IEEE transactions on engineering management : EM
245
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
243
Benchmarking : an international journal ; BIJ
239
International journal of procurement management
238
NBER Working Paper
237
Technological forecasting & social change : an international journal
230
Quality management journal : QMJ
223
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
220
more ...
less ...
Source
All
ECONIS (ZBW)
311
Showing
1
-
10
of
311
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
2
An integrated fuzzy MICMAC with a revised IPA approach to explore service quality improvement
Chen, Jih Kuang
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1487-1505
Persistent link: https://www.econbiz.de/10012312239
Saved in:
3
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services
Beheshtinia, Mohammad Ali
;
Azad, Mohsen Farzaneh
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 808-830
Persistent link: https://www.econbiz.de/10012199789
Saved in:
4
Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Kayapınar, Sema
;
Erginel, Nihal
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10012199895
Saved in:
5
Integrating QFD for product-service systems with the Kano model and fuzzy AHP
Haber, Nicolas
;
Fargnoli, Mario
;
Sakao, Tomohiko
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 929-954
Persistent link: https://www.econbiz.de/10012256673
Saved in:
6
The application of operational excellence methodologies in logistics : a systematic review and directions for future research
Yaifa Trakulsunti
;
Antony, Jiju
;
Jayaraman, Raja
; …
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10013550196
Saved in:
7
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
8
Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel
;
Bäckström, Ingela
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
Saved in:
9
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
10
A multi-phased FQFD for the design of brand revitalisation
Lu, Chi-Fang
;
Lin, Ling Zhong
;
Yeh, Huery-Ren
- In:
Total quality management & business excellence
30
(
2019
)
8
,
pp. 848-871
Persistent link: https://www.econbiz.de/10012199792
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->