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Antony, Jiju
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Total quality management & business excellence
NBER working paper series
874
Journal of knowledge management
846
Working paper / National Bureau of Economic Research, Inc.
774
Journal of Knowledge Management
749
Journal of business research : JBR
742
NBER Working Paper
726
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
694
SpringerLink / Bücher
614
International journal of hospitality management
584
International journal of production research
566
International journal of productivity and quality management : IJPQM
530
Journal of health economics
528
The TQM journal : the international review of organizational improvement
505
International journal of quality & reliability management
470
Journal of health organization and management
412
Health economics
411
Discussion paper series / IZA
403
Health care management review : HCM review
392
The service industries journal
378
European journal of operational research : EJOR
358
Journal of retailing and consumer services
350
International journal of production economics
347
Journal of information & knowledge management : JIKM
341
Technological forecasting & social change : an international journal
341
The European journal of health economics : HEPAC ; health economics in prevention and care
336
IMF Staff Country Reports
335
Health care management science
290
International Journal of Quality & Reliability Management
273
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
258
Industrial marketing management : the international journal for industrial and high-tech firms
246
International journal of contemporary hospitality management
246
Knowledge management research & practice : KMRP
246
Management science : journal of the Institute for Operations Research and the Management Sciences
244
Knowledge management research & practice : KMRP ; an official journal of the OR Society
240
International journal of technology management : IJTM
233
The journal of services marketing
232
Quality management journal : QMJ
229
Working paper
226
IZA Discussion Paper
225
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ECONIS (ZBW)
324
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
3
Shedding light on
hospital
service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
4
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
5
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
6
Developing organisational learning through QC story
Souza, Ronildo
;
Sousa, Sérgio
;
Nunes, Eusébio
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1565-1587
Persistent link: https://www.econbiz.de/10012312247
Saved in:
7
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation
hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
8
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
9
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
10
Reducing pharmacy medication errors using Lean Six Sigma : a Thai
hospital
case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
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