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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
129
Kundenzufriedenheit
129
Quality management
96
Qualitätsmanagement
96
Beziehungsmarketing
58
Relationship marketing
58
service quality
47
Consumer behaviour
42
Konsumentenverhalten
42
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
16
Service industry
16
higher education
15
Performance measurement
13
Performance-Messung
13
Students
13
Studierende
13
Arbeitszufriedenheit
11
Customer service
11
Job satisfaction
11
Kundenservice
11
quality
11
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Spain
10
Spanien
10
Studium
10
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233
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Konferenzbeitrag
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Case study
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English
233
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Dahlgaard-Park, Su Mi
8
Dahlgaard, Jens Jörn
7
Marimon, Frederic
5
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Cho, Insu
2
Cronemyr, Peter
2
Fotiadis, Anestis K.
2
Hossain, Mohammad Alamgir
2
Hyŏn, Chae-hun
2
Jaca, Carmen
2
Kuo, Ying-feng
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Lin, Wen-bao
2
Löfgren, Martin
2
Madzík, Peter
2
Mikulić, Josip
2
Murmura, Federica
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Park, Heejun
2
Perramon, Jordi
2
Raharjo, Hendry
2
Shahin, Arash
2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
602
The economic and social review
530
Journal of retailing and consumer services
523
Journal of business research : JBR
462
Discussion paper series / IZA
382
The service industries journal
359
Journal of business ethics : JOBE
350
Working paper / The Economic and Social Research Institute
334
NBER working paper series
273
International journal of contemporary hospitality management
261
The journal of services marketing
258
Working paper / National Bureau of Economic Research, Inc.
258
Journal of the Statistical and Social Inquiry Society of Ireland
254
The international journal of human resource management
244
NBER Working Paper
237
The Irish banking review : a quarterly review
225
IZA Discussion Paper
218
SpringerLink / Bücher
213
Cogent business & management
208
Journal of vocational behavior
203
Journal of managerial psychology
193
Journal of business and psychology
186
Working paper series
184
ESRI Working Paper
181
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
175
Journal of hospitality marketing & management
172
Services marketing quarterly
161
Journal of air transport management
159
Quarterly bulletin / Central Bank of Ireland
158
Journal of Services Marketing
155
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
146
International journal of human resource management
143
CESifo working papers
140
The TQM journal : the international review of organizational improvement
140
Discussion paper / Centre for Economic Policy Research
135
Journal of service research : JSR
133
Journal of travel and tourism marketing
130
Service business
128
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ECONIS (ZBW)
233
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1
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
2
Customer service quality improvement in the public sector through the Internet
Ha, Sung Ho
;
Lee, Min Jung
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1161-1176
Persistent link: https://www.econbiz.de/10008824975
Saved in:
3
Influence of appearance orientation , BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing
Yip, Joanne
;
Chan, Heidi H. T.
;
Kwan, Bonny
;
Law, Derry
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1105-1118
Persistent link: https://www.econbiz.de/10009504053
Saved in:
4
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
5
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
6
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
7
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
8
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
9
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
10
How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
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