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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
127
Kundenzufriedenheit
127
Quality management
95
Qualitätsmanagement
95
Beziehungsmarketing
59
Relationship marketing
59
service quality
47
Consumer behaviour
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Konsumentenverhalten
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Product quality
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Taiwan
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customer satisfaction
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Higher education institution
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Messung
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higher education
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Marimon, Frederic
5
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
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Baković, Tomislav
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Dužević, Ines
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Dwivedi, Yogesh Kumar
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Lin, Shu-ping
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Santouridis, Ilias
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Zhang, Min
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Amorim, Marlene
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Bagur-Femenías, Llorenç
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Calabrese, Armando
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Chan, Ya-hui
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Chang, Hsin Hsin
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Chang, Tsang-Chuan
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Chao, Chih-Yang
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Cheng, Ching-Chan
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Cronemyr, Peter
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Fotiadis, Anestis K.
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Hossain, Mohammad Alamgir
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Hyŏn, Chae-hun
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Kuo, Ying-feng
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Lin, Wen-bao
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Löfgren, Martin
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Madzík, Peter
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Mikulić, Josip
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Murmura, Federica
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Pai, Fan-Yun
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Perramon, Jordi
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Raharjo, Hendry
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Shahin, Arash
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Silveira, Amélia
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Thawesaengskulthai, Natcha
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Tontini, Gerson
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Trivellas, Panagiotis
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Tourism management : research, policies, practice
677
International journal of hospitality management
539
NBER working paper series
491
Working paper / National Bureau of Economic Research, Inc.
471
Journal of business research : JBR
464
NBER Working Paper
428
Tourism management perspectives : TMP
382
Discussion paper series / IZA
371
Journal of retailing and consumer services
365
Tourism economics : the business and finance of tourism and recreation
360
The service industries journal
350
International journal of contemporary hospitality management
301
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
298
Journal of travel and tourism marketing
297
Tourism analysis : an interdisciplinary tourism & hospitality journal
225
SpringerLink / Bücher
224
The journal of services marketing
213
Technological forecasting & social change : an international journal
201
IZA Discussion Paper
195
Journal of hospitality marketing & management
191
Tourism planning & development
181
Discussion paper / Centre for Economic Policy Research
180
Working paper
178
Industrial marketing management : the international journal for industrial and high-tech firms
177
Auditing : a journal of practice & theory
174
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
163
Journal of air transport management
162
IZA Discussion Papers
159
CESifo working papers
147
Services marketing quarterly
144
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Cogent business & management
139
The TQM journal : the international review of organizational improvement
134
Service business
128
International journal of quality & reliability management
120
Journal of economic behavior & organization : JEBO
118
International journal of productivity and quality management : IJPQM
115
European research studies
114
International journal of quality and service sciences
114
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ECONIS (ZBW)
231
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1
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
2
Dimensions of service quality in tourism : an Indian perspective
Narayan, Bindu
;
Rajendran, Chandrasekharan
;
Sai, L. Prakash
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 61-89
Persistent link: https://www.econbiz.de/10003858994
Saved in:
3
An assessment of the quality of a tourist destination: the case of Nerja, Spain
López-Toro, Alberto A.
;
Díaz-Muñoz, Rocío
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 269-289
Persistent link: https://www.econbiz.de/10003979777
Saved in:
4
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
5
The determinants of consumers' switching intentions after service failure
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
Saved in:
6
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
7
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
8
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
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9
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
10
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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