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Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang; Ku, Pei-Yu; Wang, Yi-Ting; Lin, Yen-Hui - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
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The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
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Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
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Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang; Chang, Tsun-jin; Hung, Kuei-chung; Lin, … - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985
Persistent link: https://www.econbiz.de/10011440757