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Surviving in the Red Ocean : measuring factors for business excellence among coffee franchises in Korea
Kim, Changhee; Lee, Sanghoon; Kim, Soo Wook - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 761-774
Persistent link: https://www.econbiz.de/10011581067
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Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo; Wen, Decheng; Shi, Xiaodan - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
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Critical quality indicators of higher education
Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F. - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
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Guiding the guides : developing indicators of tour guides' service quality
Min, Jennifer C. H. - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1043-1062
Persistent link: https://www.econbiz.de/10011687834
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ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas; Heine, Ina; Schmitt, Robert - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
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A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
Tadic, Danijela; Aleksic, Aleksandar; Mimovic, Predrag; … - In: Total quality management & business excellence : an … 29 (2018) 11, pp. 1342-1361
Persistent link: https://www.econbiz.de/10011918984
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A modified EFQM Excellence Model for effective evaluation in the hotel industry
Liu, Yung-Lun; Ko, Pen-Fa - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1580-1593
Persistent link: https://www.econbiz.de/10011962111
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Prioritisation of alternatives with analytical hierarchy process plus response latency and web surveys
Barone, Stefano; Errore, Anna; Lombardo, Alberto - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 953-965
Persistent link: https://www.econbiz.de/10010393795
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Determining the key capabilities required for performance excellence in higher education
Asif, Muhammad; Searcy, Cory - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010234663
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An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
Ferreira, Irene; Cabral, José S.; Saraiva, Pedro - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1383-1401
Persistent link: https://www.econbiz.de/10008824951