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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
129
Kundenzufriedenheit
129
Quality management
117
Qualitätsmanagement
117
Product quality
65
Produktqualität
65
Beziehungsmarketing
58
Relationship marketing
58
service quality
47
Consumer behaviour
43
Konsumentenverhalten
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Taiwan
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customer satisfaction
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Higher education institution
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Hochschule
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Measurement
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Messung
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quality
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higher education
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quality management
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Online-Handel
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English
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Dahlgaard, Jens Jörn
9
Dahlgaard-Park, Su Mi
7
He, Zhen
6
Marimon, Frederic
6
Casadesús, Martí
5
Petnji Yaya, Luc Honore
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Baković, Tomislav
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Dužević, Ines
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Dwivedi, Yogesh Kumar
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Lin, Shu-ping
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Pires, António Ramos
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Santouridis, Ilias
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Saraiva, Margarida
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Sun, Hongyi
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Trivellas, Panagiotis
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Tsai, Ming-chun
3
Zhang, Min
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Amorim, Marlene
2
Bagur-Femenías, Llorenç
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Calabrese, Armando
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Chan, Ya-hui
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Chang, Hsin Hsin
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Chang, Tsang-Chuan
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Chao, Chih-Yang
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Cheng, Ching-Chan
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Cronemyr, Peter
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Fotiadis, Anestis K.
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Franceschini, Fiorenzo
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Hossain, Mohammad Alamgir
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Hyŏn, Chae-hun
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Jaca, Carmen
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Kuo, Ying-feng
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Lin, Wen-bao
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Löfgren, Martin
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Madzík, Peter
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Mikulić, Josip
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Murmura, Federica
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Pai, Fan-Yun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
819
NBER working paper series
676
Journal of business research : JBR
654
Working paper / National Bureau of Economic Research, Inc.
584
NBER Working Paper
563
International journal of hospitality management
532
European journal of operational research : EJOR
531
Management science : journal of the Institute for Operations Research and the Management Sciences
479
International journal of production economics
473
SpringerLink / Bücher
380
Journal of revenue and pricing management
370
The service industries journal
355
International journal of production research
322
International journal of industrial organization
317
Economics letters
285
Discussion paper / Centre for Economic Policy Research
277
CESifo working papers
252
The journal of services marketing
236
Electronic commerce research
232
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
213
Transportation research / E : an international journal
207
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
199
Journal of air transport management
197
Journal of retailing
185
Manufacturing & service operations management : M & SOM
183
Industrial marketing management : the international journal for industrial and high-tech firms
182
Information systems research : ISR
179
Journal of hospitality marketing & management
179
Auditing : a journal of practice & theory
177
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
177
Discussion papers / CEPR
169
Cogent business & management
168
Journal of travel and tourism marketing
168
Information systems and e-business management : ISeB
164
Working paper
164
Journal of internet commerce
162
The TQM journal : the international review of organizational improvement
162
International journal of business information systems : IJBIS
159
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ECONIS (ZBW)
267
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1
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
3
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
Saved in:
4
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min
;
Huang, Lili
;
He, Zhen
;
Wang, Alan G.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
Saved in:
5
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
6
Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo
;
Wen, Decheng
;
Shi, Xiaodan
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
9
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin
;
Wang, Yao-hua
;
Yang, Wen-ying
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
Saved in:
10
E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin
;
Lee, Chin-ho
;
Lai, Chi-yuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
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