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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 23 (2012) 12, pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
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Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Li, Bo; Wen, Decheng; Shi, Xiaodan - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 602-618
Persistent link: https://www.econbiz.de/10011305635
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How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin; Chen, Mu-Chen; Kumar, Vikas - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
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Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
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The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin; Wang, Yao-hua; Yang, Wen-ying - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
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E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin; Lee, Chin-ho; Lai, Chi-yuan - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 855-873
Persistent link: https://www.econbiz.de/10009625446